Director, Global Sales Operations - Reporting & Analytics

Job Description

Job Description

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

We are seeking a highly strategic and data-driven Director of Global Sales Operations, Reporting & Analytics to lead the development and execution of reporting, analytics, and business intelligence initiatives across our global sales organization. This leader will drive visibility into sales performance, uncover insights that fuel growth, and ensure data integrity and alignment across systems and teams. This role partners closely with Sales Leadership, Finance, Marketing, Business Technology, and other GTM stakeholders to drive business performance through actionable insights and operational excellence.

Key Responsibilities:

Reporting & Analytics Leadership

• Lead the strategy, design, and delivery of scalable reporting, dashboards, and analytics across global sales teams.
  Define and manage key performance indicators (KPIs), sales metrics, and health dashboards across functions, regions, and segments.

• Translate business goals into analytical frameworks and data solutions that guide decisions and highlight opportunities.

Sales Performance & Insights

• Provide insights and executive-ready reporting on pipeline, forecast accuracy, quota attainment, territory performance, and customer segmentation.

• Partner with Sales and GTM leaders to diagnose issues in performance and drive data-informed planning, strategy, and execution.

• Enable frontline sales managers and reps with tools and metrics to improve productivity and win rates.

Data Governance & System Alignment

• Ensure high data quality, consistency, and integrity across CRM and BI platforms (e.g., Salesforce, Tableau)

• Collaborate with operations teams and Business Technology to optimize data infrastructure, processes, and automation.

• Lead efforts to standardize global reporting definitions and sales metrics.

Leadership & Stakeholder Management

• Lead and mentor a team of analysts and operations professionals.

• Serve as a trusted advisor to sales leadership and executives on performance trends, revenue modeling, and GTM planning.

• Foster cross-functional alignment with Finance, Marketing, Customer Success, and Product teams.

Qualifications:

• 10+ years in Sales Operations, Revenue Operations, or Business Intelligence roles with progressive leadership experience.

• Deep experience with CRM systems (e.g., Salesforce), data visualization platforms (e.g., Tableau, Looker), and data tools.

• Proven track record of scaling reporting and analytics programs in a fast-paced B2B or SaaS environment.

• Strong strategic thinking, business acumen, and analytical modeling skills.

• Excellent communication and executive presentation abilities.

• Experience leading distributed teams.

• Bachelor's degree in Business, Analytics, Finance, or a related field; MBA or equivalent is a plus.

Preferred Qualifications:

• Experience in high-growth SaaS or tech companies.

• Familiarity with sales planning and forecasting processes.

• Passion for building scalable systems and a culture of data-driven decision making.

• Strong change management and stakeholder influencing skills.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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