Service Advisor

Job Description

Job Description

SUMMARY

We are hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:

• Above average industry pay - top advisors can exceed six figures!
• Growth opportunities, we aim to promote from within!
• Medical & Dental Insurance options available
• Vision Discount Program
• 401K Plan + Match
• Paid Time Off and Vacation
• Paid Sick Leave
• Life insurance w/AD&D Feature
• Paid Family Leave
• Paid Training to develop hard skills
• Paid tuition to further your career with Strayer University
• Long term job security
• Employee vehicle purchase plans
• Family owned and operated
• Employee Assistance Program / Access to mental health resources
• Commuter Benefits/Reimbursements
• Discounts on products and services
• Free lunches/ meal reimbursement

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Excellent communication skills
• Positive personality
• Above average energy level
• Personal and professional integrity
• Previous Chrysler experience preferred but not required

Hours of Operations:

• Monday through Friday 7:00am to 7:00pm
• Saturday from 7:00am to 5:00pm

About the Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman Chrysler Jeep Dodge of Alexandria we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.