Patient Advocate

Job Description

Job Description

About us

Pinto Innovative Health & Wellness is a private practice in Williamsburg, VA. Our goal is to bring more rewarding life to our community through increasing the health and wellness of individuals one at a time - allowing them to go forth and bring more life to all they do and all of the lives that they touch. We have a focus on lifelong practices that will allow our patients to be engaged in the things they love now without pain, and to age actively and gracefully as they move through life.

We are a family business - husband and wife Chiropractors and a daughter Medical Physician - along with some amazing other providers and administrative professionals (our "extended" family :) ) . We have been caring for patients in our community for over 30 years and are constantly working to attract and care for additional team members that will help to achieve our goals - and theirs. We offer Physical Medicine and Rehabilitation, Regenerative Medicine, Chiropractic, Physical Therapy, Lifestyle Medicine, Nutritional Counseling, and Neurological Rehabilitation - all in a caring, comfortable, patient centered environment. We are a growing practice - looking for some new team members that fit with our family.

Our work environment includes:

• Wellness programs
• Growth opportunities
• Relaxed atmosphere

The successful candidate for the position of Patient Advocate / Front Desk Administrator will be responsible for scheduling appointments, handling scheduling and payment issues, tracking all data and information related to patient files and assisting with many other related tasks. The right fit will be cheerful and friendly, detail-oriented, able to maintain a high level of confidentiality and comfortable working in a fast-paced environment. We are looking for a strong skill set that is able to recognize issues as they arise, communicate them to the team, and initiate and assist in problem solving.

Responsibilities:

• Greet patients with a smile.
• Provide new patients with tours of the office.
• Provide "creature comforts" to patients in order to bring outstanding customer service. (beverages, snacks, etc. from our Comfort Menu)
• Answer phones, schedule patients, document and communicate as necessary.
• Direct patient flow among different providers.
• Understand insurance to verify, document, and communicate benefits.
• Communicate with our billing company on issues that need attention.
• Understand patient accounts and collect payments.
• Speak with doctors and insurance companies about patients' needs.
• Present patients with treatment plans and payment options and solidify their commitment to getting well.
• Organize patient records and information with attention to detail.
• Positively interact with patients and their families - creating bonds without getting bogged down in conversation.
• Participate as an active team member in trainings and meetings.