Operations Coordinator

As a Clinical Operations Coordinator RN, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that elevate both patient outcomes and the future of nursing.

Job Summary and Qualifications

The Clinical Operations Coordinator serves as the primary point of contact and liaison who collaborates with the CNO on key initiatives. Participates and serves as lead and liaison for Division based PI Bed Management activities and (FSA) Facility Scheduler Administrator. Serves as a resource and provides guidance, along with mentorship to other staff members. Promotes initiatives for service excellence, staff engagement, and recognition programs to sustain both internal and external customer satisfaction. Attend, facilitate and encourage staff participation in departmental projects, hospital committees, and council meetings with appropriate follow-up.

This position supports the CNO in obtaining, compiling, and disseminating data within this scope of employee and patient services, in addition to coordinating communication forums related to this data. Collaborate with different departments (inpatient units, quality, pharmacy, radiology, lab, ER, registration, etc.) to resolve issues and improve workflow processes throughout the organization using a proactive approach. Collaborates with each department and area to ensure that satisfaction drivers are addressed on an ongoing basis. Guides the assessment of patient satisfaction metrics, and nursing engagement actions, along with executive leadership at the division and facility level to engage the organization in continually improving programs to increase and sustain internal and external customer satisfaction.

This position demonstrates a high degree of responsibility and accountability, and as directed by the CNO implements initiatives and evaluates their effectiveness.​

• Develops and implements strategies to help recruit and retain clinical staff. 
• Provides support for a mentorship program, Partners with nursing leaders to identify and pair mentees with mentors. 
• Demonstrate knowledge of regulatory requirements, HCA Ethics and Compliance policies, and quality initiatives.
• Assist the facility with house-wide project work.
• Assist hospital administration team in tracking and trending patient throughput.
• Serves as local resource and subject matter expert for end-users of bed management system (BMAC, Teletracking).
• Serves as facility point of contact for division PI Bed Management team.
• Participates with division-based PI Bed Management activities.
• Collaborate with different departments (inpatient units, quality, pharmacy, radiology, lab, ER, registration etc.) to resolve issues and improve work flow processes throughout the organization using a proactive approach.
• Provides clinical consultation and guidance as needed to facilitate patient throughput. 
• Gives assistance and/or direction to staff to facilitate quality patient flow.
• Promotes an atmosphere of open communication that facilitates staff input into decision-making, resolution of conflict, and collegiality among all health team members. 
• Along with the CNO develop and present a comprehensive plan that includes short- and long-term goals; HCAHPS agenda forward and sustain facility HCAHPS scores above the CMS average. 
• Attend, facilitate and encourage staff participation in departmental projects, hospital committees, and council meetings with appropriate follow-up. 
• Coordinates and leads projects as needed. 

What qualifications you will need:

• Graduate of an accredited school of nursing, BSN preferred.
• Current RN VA license or has a compact multistate license.
• RN with at least 3 years of nursing experience. Previous leadership or comparable experience. Prior experience leading change management initiatives preferred. 

Benefits

TriCities Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

"Nurses play a pivotal role and are the backbone of healthcare delivery. At HCA Healthcare, we are dedicated to ensuring nurses have necessary tools and resources to provide world-class patient care, advocating for the profession and helping to shape the future of nursing."

Sammie Mosier, DHA, MA, BSN, NE-BC

Senior Vice President and Chief Nursing Executive, HCA Healthcare

has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our 140+ bed hospital is one of the leading acute care facilities for the Tri-Cities Region. A top performing hospital recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is stroke and chest pain accredited .

TriCities Hospital has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our is one of the leading acute care facilities for the Tri-Cities Region. A recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is .

At TriCities Hospital, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If this opportunity is your next step in your career path, we encourage you to apply for our Clinical Operations Coordinator RN opening. We review all applications. Qualified candidates will be contacted by a member of our team. We are interviewing, apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.