Associate Director, Visit Experience

Job Summary

This position provides managerial-level oversight and is involved in all aspects of enrollment visitor services, campus-based recruitment programming, and guest satisfaction. The Associate Director of the Visit Experience works closely with the Executive Director of Enrollment Experience & Marketing to elevate the university’s brand and serve as a chief enrollment ambassador. This role oversees the campus visit experience, manages daily on-campus visits, and leads a variety of campus-based exploration programs. The Associate Director is a highly visible member of the campus community, building relationships with campus partners, external agencies, and key influencers to support prospective student and guest visits, coordinate event programming, and develop a concierge-level service protocol for all on-campus visitors.

Position Type

FullTime

Type of Recruitment

General Public

Minimum Qualifications

• Master’s degree in Higher Education Administration, Business Administration, Tourism and Hospitality Management, or a related field.
• Considerable knowledge in event planning and management, best practices in engagement and customer service, and staff development.
• Strong leadership and management skills.
• Public speaking and strong communication skills both written and verbal.
• Strong interpersonal abilities.
• Ability to manage multiple projects with strong analytical aptitude.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Demonstrated ability to Evidence of success working in collaborative teams.
• Commitment to diversity, equity, and inclusion.
• Valid Driver’s License.
• Considerable progressive experience in enrollment management, student affairs, hospitality management, event coordination, or a related field.
• Considerable experience in strategic planning and data-driven decision making.
• Considerable event coordination experience.
• Extensive experience with Microsoft packages.

Preferred Qualifications

• Considerable experience in higher education and admissions.
• Exceptional experience in customer relations, staff supervision, and event facilitation.
• Bilingual in Spanish.