IoT Field Service Technician

A day on the road

You start by reviewing your dispatched schedule, loading your kit, and heading out in a company vehicle to a customer site. There, you install or service Otodata devices, verify connectivity, and run tests. Using a field automation app, you capture notes, photos, and results, then sync updates so customer service can keep the client informed. Before you leave, you walk the customer through what you did, confirm performance, and plan any follow‑ups. Then it’s on to the next site.

What you'll handle

• Deliver on-site service and support, resolving issues efficiently during visits and dispatches.
• Coordinate your workflow with scheduled tasks to keep operations moving smoothly.
• Perform end-to-end installations, repairs, maintenance, and testing of Otodata equipment to ensure compliance and reliability.
• Diagnose device and connectivity problems and apply the best corrective actions.
• Create thorough, timely service reports with findings, actions taken, and recommendations.
• Document and refine procedures to elevate service quality and speed.
• Operate company vehicles safely and leverage field automation systems to optimize your route and work.
• Follow established protocols and safety procedures consistently.
• Collaborate with technical teams and share insights to improve tools and support.
• Build trust with customers, vendors, and partners through clear communication.
• Offer constructive feedback to improve installations, service delivery, and the overall customer experience.

What sets you up for success

• Hands-on field service experience covering installation, troubleshooting, and repair in diverse environments.
• Technical strength in testing, diagnosing, repairing, and servicing connected devices and electronics.
• Customer-first communication style with strong problem-solving habits.
• Comfort documenting work with precision and attention to detail.
• Self-driven, accountable, and effective with limited supervision.
• Adaptable to shifting schedules, environments, and evolving products/processes.
• Thrives in fast-paced settings without sacrificing quality.

Qualifications

• Education: High school diploma or equivalent required; Associate’s degree or technical certification in IT, electronics, or engineering preferred.
• Experience: Background in field operations, technical support, or equipment installation/maintenance; strong troubleshooting with electronic or IoT technology; success in customer-facing roles.
• Certifications (preferred): CompTIA A+, Network+, or similar.
• Licensing: Valid driver’s license with a clean driving record (vehicle operation required).
• Integrity: No criminal or judicial record related to the services performed.
• Domain exposure (assets): Prior telemetry or gas industry experience; strong geographic knowledge of the United States.

Travel and schedule

• Travel up to 75% for service calls, repairs, and training.
• Flexible shifts as needed to meet customer and operational demands.