Customer Service Representative

Job Description

Job Description

Job Description:

Our company is expanding and looking for an ambitious and motivated individual to join our team as a Service Delivery & Support Specialist. You will be responsible for collaborating with support staff while providing administrative and customer support to ensure efficient department operations. Top candidates will have good interpersonal skills, with an affinity for excellent customer service. This is a full-time position based in our Virginia Beach, VA corporate office.

Responsibilities :

• Respond to customer queries in a timely and accurate way, via phone and email
• Process requests via multiple sources and coordinate internally to ensure resolution
• Maintain and organize departmental calendars with upcoming meetings, events, and travel
• Manage product sales and warranty request which include ordering, shipping and returns
• Prepare shipping documentation to include commercial invoices, international BOLs and any other required customs paperwork
• Update and maintain internal databases with a high degree of accuracy
• Perform other administrative duties as assigned
• Provide support remotely when necessary

Qualifications:

· Experience with Outlook, Word, and Excel

· Experience using help desk software

· Understanding of how CRM systems work

· Ability to prioritize your workload to ensure critical issues are resolved first.

· Excellent communication and problem-solving skills

Minimum 2 years of customer service is required

Compensation & Benefits:

· Annual salary

· Full-time employment

· Benefits Include: Employee Incentive Plan (EIP), Health, Dental, Vision, Accident, Life, Short Term Disability and 401K

StarChase provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

StarChase, LLC is a US-based, public safety technology company headquartered in Virginia Beach, VA. Our team manufactures patented GPS tagging and tracking technology to local, state, and federal law enforcement agencies worldwide. An ideal candidate for this role has a strong working background in Mechanical Engineering with experience in electronics troubleshooting.
They should also have proven experience managing a team(s) of dynamic engineers, leading them through the successful completion of complex projects. This is an exciting opportunity to be part of a team that brings life-saving technology to first responders and the communities they serve. Find out more about the company and products by visiting our website at

Company Description

StarChase, LLC is a US-based, public safety technology company headquartered in Virginia Beach, VA. Our team manufactures patented GPS tagging and tracking technology to local, state, and federal law enforcement agencies worldwide. An ideal candidate for this role has a strong working background in Mechanical Engineering with experience in electronics troubleshooting. \r\nThey should also have proven experience managing a team(s) of dynamic engineers, leading them through the successful completion of complex projects. This is an exciting opportunity to be part of a team that brings life-saving technology to first responders and the communities they serve. Find out more about the company and products by visiting our website at