Principal Associate, Process Manager - Small Business Fraud Strategy

Principal Associate, Process Manager - Small Business Fraud Strategy

Small Business (SBB) Fraud is looking for a motivated process oriented person to join our team. This fast paced environment includes opportunities for cross functional collaboration with partners across the Retail Bank. Our small and evolving SBB Fraud Team offers the opportunity to join in developing best practices and exposure to a number of aspects of process management.

As a Principal Process Manager you will help refine intent from our Small Business Fraud Strategy Analysts, Product Partners, Risk Partners, and others to develop or update processes for our Operations Partners. You may provide process based insights and feedback to our Intent Partners as well as help shape the future of Fraud Policy and Customer functionality. Additionally you may provide process based root cause analysis and recommendations for changes to processes or policy.

General Responsibilities:

• Create and update processes for Operations Teams to meet the intent of Fraud Strategy or other strategies, while ensuring well managed monitoring and controls are in place

• Execute process based root cause analysis of issues in order to define options and recommend solutions

• Assess processes for opportunities to improve speed and reduce risks and waste

• Assess impact of proposed changes to specific processes

• Create and maintain process artifacts including process maps, FMEA's, and controls plans

• Lead or participate in planning, scoping, executing cross functional work that includes Operations, Analysts, Product, Risk, and other partner groups

• Communicate with all levels of the organization verbally, through email, and with live presentation or email delivery of Google Slides

• Support Business Analysts or junior members of the team with defining, coordinating, or executing routine well managed tasks as needed

• Develop and maintain project plans and status updates

Basic Qualifications:

• At least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

• At least 3 years of experience with Microsoft Office or G Suite

Preferred Qualifications:

• Lean or Six Sigma certification

• Business Process Management (BPM) certification

• At least 1 year of experience with Jira and Agile principles

• At least 1 year of experience with Lucid or Visio process mapping systems

• At least 1 year of experience in project management

• At least 1 year of experience in Bank Fraud

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).