Program Manager

The Program Manager serves as the senior contractor representative and is responsible for the overall management, direction, and execution of the IT Operations contract. This key leadership role ensures the successful delivery of services across Tier 1, Tier 2, and Tier 3 IT operations, aligning with contract objectives, performance metrics, and customer satisfaction.

The Program Manager provides strategic oversight, resource allocation, and risk management while maintaining strong communication with government stakeholders. This role integrates program governance, quality assurance, staffing, and financial control to ensure the government receives best-value outcomes. Key Responsibilities
·Serve as the primary point of contact with the Government for all contract-related matters.
·Provide strategic and operational leadership for all contract staff across NCUA headquarters, regional offices, and remote operations.
·Manage overall program performance, ensuring services meet or exceed Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Quality Assurance Surveillance Plan (QASP) requirements.
·Oversee program staffing, hiring, and retention strategies, ensuring adequate coverage and qualified personnel across all labor categories.
·Lead program governance, including monthly Program Management Reviews (PMRs), risk management reviews, and status reporting to COR/CO.
·Implement and monitor a Quality Control Plan (QCP) to ensure compliance with contract deliverables, standards, and government regulations.
·Develop and maintain program-level documentation, including Program Management Plan (PMP), staffing plans, transition-in/out plans, and continuous service improvement initiatives.
·Manage program budget, resource allocation, and subcontractor performance to ensure cost-effective service delivery.
·Ensure contract compliance with federal IT security standards (FISMA, NIST, DISA STIGs) and agency policies.
·Act as escalation authority for contract issues, disputes, or performance concerns.
·Provide mentorship, leadership, and professional development opportunities to contract staff. Minimum Qualifications

• Education: Bachelor’s degree in computer science, information science, information systems management, mathematics, statistics, operations research, engineering, or related field.
• Experience:
  • A minimum of ten (10) years of experience managing federal IT programs
• Certifications:
  • A Project Management Professional (PMP) certification
• Demonstrated experience leading geographically distributed teams and managing multi-tier IT service delivery environments.
• Strong knowledge of ITIL-based service management and performance metrics reporting.
• Exceptional leadership, communication, and stakeholder engagement skills.

Preferred Qualifications

• ITIL v4 Certification.
• Prior experience managing federal IT infrastructure and operations programs.
• Experience with contract financial management and cost control
• Active clearance: Public Trust (minimum), Secret or higher preferred.

Other Requirements

• Must pass background investigation.
• Must be a U.S. Citizen.
• Must be able to work on-site in the National Capital Region, with occasional travel.

Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)