Part Time Customer Care Representative

Job description

At Wisler Plumbing Heating Cooling and Electric, we’re not just another home services company, we’re a family that values top-notch customer care and an unbeatable workplace culture. If you thrive on helping people, enjoy problem-solving, and want to be part of a team that genuinely supports you, this is the role for you.

What’s in it for You?

• Competitive Pay : $17-21 per hour + Bonus & Commission Opportunities

• Stable Schedule : Part-time , rotating shift. Looking to hire 2 people to rotate between these shifts. Shift will be either:

  • Shift 1 : Monday- Friday, 5-9 pm onsite (open to discussing remote options). After 9pm, person will take phone home with them and earn a flat rate per call booked.

  • Shift 2: Saturday and Sunday, 8am-5pm onsite (open to discussing remote options). After 5pm, person will take phone home with them and earn a flat rate per call booked.

• Paid Training & Growth : Hands-on training with clear career advancement opportunities

• Extra Perks : Employee Discounts, Volunteer Programs

Why You’ll Love It Here

• A Culture That Cares : We prioritize teamwork, respect, and work-life balance.

• Stability & Growth : We promote from within and provide clear career paths.

Your New Role

As a Customer Care Representative in Rocky Mount, VA, you will be responsible for the following:

• Answer inbound customer calls and book service appointments using scripts.

• Make outbound calls to existing clients to schedule routine maintenance.

• Accurately enter customer and job details into the system.

• Perform quality control calls as needed to ensure customer satisfaction.

• Maintain a 90% booking ratio on incoming calls and meet call volume expectations

• Assist in dispatch duties

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job requirements

• Education : High school coursework required.

• Experience : No prior experience necessary, we provide paid training!

• Skills : Strong communication, attention to detail, and a customer-focused mindset.

• Additional Requirements : Must pass a background check and drug test. Tobacco-free candidates are preferred.

• Remote option available : This will come with certain stipulations, like a Wi-Fi connection and computer speed verification done by our IT coordinator as well as a requirement for some onsite days.

Wisler Plumbing Heating Cooling and Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

• High school coursework

• Strong communication, attention to detail, and a customer-focused mindset.

• Must pass a background check and drug test. Tobacco-free candidates are preferred.