Service Support and Dispatch Associate

Service Support and Dispatch Associate

JOB-10045050

Anticipated Start Date

October 13, 2025

Location

Indianola , P A

Type of Employment

Contract

Employer Info

As a global leader in agriculture enterprise, our client is recognized for their multiple brands and renowned reputation. Their research and development teams combine knowledge and ingenuity to create the most innovative ideas. With their cutting-edge products, they have a common goal: improved quality of life for all.

Job Summary

If you're interested in a Service Support and Dispatch Associate job , then this is the best role for you! Hybrid position supporting the Customer Response Squad. Provides assistance to external customers and Field Teams by resolving inquiries, managing parts/service dispatch, and maintaining accurate data in SAP and CRM systems. Works on-site two days per week (Tuesday & Thursday) and supports additional administrative tasks.

Job Description

• Provide call support for customer inquiries including parts orders, pricing, shipping details, part numbers, technical resource dispatching, and credit/billing troubleshooting.
• Manage parts order process and dispatch console for Field Service teams.
• Support Field Teams by resolving system data issues and updating Install Dismantle Reports.
• Use SAP and CRM systems to document customer/field calls and resolutions received via phone, CRM, email, or web.
• Assist with projects involving data input, document research, analysis, metric tracking, and cross-functional teamwork.
• Help with training and onboarding activities, including creating and delivering training documentation.

Skills Required

• Advanced problem-solving skills and ability to handle difficult inquiries with minimal supervision.
• Strong verbal and written communication skills, including empathy and conflict resolution.
• Excellent interpersonal and organizational abilities; able to work independently in a fast-paced, self-managed team environment.
• Ability to follow guidelines and troubleshoot new applications.
• Proficiency in Microsoft Office Suite, especially Outlook and Excel; familiarity with Microsoft Teams.
• Working knowledge of CRM systems (e.g., Salesforce, ServiceMax , SAP) preferred.

Education/Training/Certifications

• Associate degree in business or a technical discipline with at least 6 months of experience OR
• High School Diploma/GED with 2 years of experience in a call center, customer service, or remote service support role.

Additional Requirements

• Must pass a drug screening and criminal background check.
• Hybrid schedule: Must work on-site Tuesdays and Thursdays.
• Shift: Monday–Friday, 9:00 AM – 5:30 PM EST; must be available for overtime as needed.
• Ability to work independently in a fast-paced environment and collaborate across multiple teams (Field Service, Sales, Clinical, Logistics, Credit/Collections, Regulatory, Legal, IT/SAP Support). t be available for 2nd Shift: 2:00 PM – 12:30 AM.

Pay Rate/Salary

• Estimated Salary : $18/.50 to $26.50 per hour based on qualifications.

"We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws."