Technical Advisor

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Körber Technologies, Inc., a leading Sales and Service company supporting the North American tobacco industry, is currently seeking a Technical Advisor to join our team. In this role, the Technical Advisor will be responsible for providing technical clarification on individual quotes and orders related to machinery upgrades, conversions, spare parts, and subunits. Additional responsibilities include the inspection of kits and conversion components, as well as conducting quality audits on machines to ensure compliance with specifications and standards.

Your role in our team

• You will manage technical clarifications for customer inquiries, including quotes and orders related to machine upgrades, conversions, sub-unit modifications, partial overhauls, and new machinery
• Conduct quality inspections of kits, conversions, and machines to ensure compliance with technical and quality standards
• Provide technical support to account administrators and collaborate with order processing, purchasing, sales, assembly, and Körber Technologies teams to ensure prompt and accurate resolution of customer inquiries and technically sound order execution
• You will maintain organized records of all technical clarifications related to inquiries and orders, enabling efficient referencing and documentation
• Update and maintain historical files and technical documentation for equipment installed at customer sites
• Perform other duties as assigned
• Occasional overtime may be required to meet project deadlines. Overtime will be compensated in accordance with company policy and applicable labor laws

Your profile

• You have a bachelor’s degree in mechanical engineering or a related technical field. Equivalent work experience in a mechanical environment or industrial engineering environment may be considered

• Minimum of three (3) years of experience in a technical support, design, engineering role or prior experience with Körber Technologies products or similar machinery

• You are proficient in English (oral and written). Proficiency in German is preferred due to the nature of technical documentation and communication with global teams

• Proficient in Microsoft Office Suite (Word, Excel)
• Experience with SAP or similar ERP systems
• Strong analytical and problem-solving skills
• Ability to interpret technical drawings and specifications

Can you find yourself in this profile? Then you are right at Körber. We look forward to talking with you!  Körber Xperience (koerber.com)!

Your benefits

You will receive:

• Competitive salary

• Flexible working hours

• Paid vacation

• Vacation purchase program

• Sick days

• Paid holidays

• 401k Plan with a $1 for $1 match up to 6% of your base income

• Medical, dental, vision insurance plans

• Basic life and disability insurances, both short and long term, paid by employer

• Voluntary life insurance purchase program

• Training and Development Program

Your working environment at Körber Technologies, Inc. 

At Körber Technologies, Inc., you will work in an innovative, friendly, diverse environment. You will work with experienced colleagues and will have opportunities to advance your career. Körber Technologies, Inc is part of an exciting industry. As a company, we value our long-term relationships with our customers who value us and our innovative solutions and flexibility. 

• You will work for a company who values its employees and their contributions

• You will work for a worldwide organization and will develop partnerships with your colleagues throughout the globe

Equal employer opportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [email protected] . We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job advertisement does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

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Apply now and join our team!

Ready for your next step? Click on ‘ Apply now ’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, please send us an e-mail to [email protected] . Brenda Suheili Hernandez Nazario is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.