Client Care Coordinator (Marketer)

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Join our Team and Elevate the Human Spirit!

Comfort Keepers is seeking a dedicated, experienced Client Care Coordinator (Marketer) for our Fredericksburg, Virginia office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their homes. The Client Care Coordinator is responsible for providing engaged, extraordinary service to Seniors in the Fredericksburg area while achieving consistent growth for the office. As a Client Care Coordinator, you will work with our network of caring professionals to deliver one-on-one care that enhances the quality of life for our clients while delivering our promise to Elevate the Human Spirit.

Job Summary:

The Client Care Coordinator (Marketer) is responsible for managing the client experience from referral to continuity of care. The role of the CCC begins in the field, where they assist with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialists, and other senior-related referral sources. The Client Care Coordinator interacts with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the Client Care Coordinator will be responsible for managing our outstanding client care as well as the organization of family resources and other methods, such as community providers, insurance companies, case managers, and other third-party payors. Finally, the Client Care Coordinator will work directly with the local office staff, including the Nursing staff and Homecare Services Coordinators to ensure growth in client population and that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.

Job Requirements:

• Minimum of high school diploma or GED.
• Minimum of 2 years of related experience.
• Demonstrated leadership skills and outstanding people management skills.
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
• Exceptional customer service skills and written/verbal communication.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint
• A reliable vehicle and valid driver's license with the ability to pass a background check (including motor vehicle records check).
• Previous sales experience is a plus.

Outstanding Job Benefits:

• Medical, Dental, Vision, Life, and Short/Long Term Disability benefits are available the first of the month following 30 days from the hire date for full-time employees.
• Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may be used immediately after accrued.
• 401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following 90 days from the date of hire.
• Free employee perks program with free classes and discounted pricing with thousands of merchants.
• 24/7 access to legal, financial, and work-life services through the Employee Assistance Program
• Pet Insurance

Position Physical Demands:

Walking, sitting, and standing; lifting is not expected to exceed 25 pounds. Extended time at a computer work screen and on the telephone. Office and fieldwork are both required.

Apply today!

By applying to this position, you understand that we may contact you via SMS text message, in which data rates may apply. Should you want to apply, but are not willing to accept text messages, please call our office directly.

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

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