Region IV - Prevention Case Manager

Title: Prevention Case Manager

 Department: Homeless Prevention and Rapid Rehousing - Region 4

Reports to: Senior Case Manager

FLSA Status: Exempt

Salary: $52,000 – 56,000

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role:

The Prevention Case Manager plays a vital role in supporting people in the community who are at imminent risk of homelessness. This position involves providing direct, time-limited services to participants, including comprehensive assessments of their needs and connecting them with necessary resources such as legal assistance, housing options, and mental health support. The role emphasizes advocacy to ensure participants receive the full spectrum of services required to achieve housing stability. In addition, the Prevention strategies to prevent participants from re-entering crises or the justice system unnecessarily, by identifying alternative support systems and preventive measures. The position requires a client-centered approach that respects self-determination, involves them in decision-making, and empowers them to achieve their goals. Effective collaboration with community partners and service providers is essential for providing holistic support and addressing any gaps in care. The role also involves maintaining accurate documentation and preparing reports to ensure compliance with organizational policies and funding requirements 

Responsibilities:

Participant-Centered Support

• Coordinate and manage assigned prevention cases

• Develop, maintain, and share a comprehensive resource library and related communication materials. 

• Promote program awareness and build trust with community partners to enhance engagement. 

• Provide Housing location services, referrals, and advocacy 

• Facilitating housing-related tasks such as document collection 

• Assisting with rental assistance packages from various funding sources, properly documenting fund distribution, and leading the recertification process as needed. 

• Address safety concerns quickly and compassionately. 

Collaboration & Administrative Support 

• Collaborate as part of a multidisciplinary team to ensure timely service delivery. 

• Ensure all relevant participant information is promptly shared with the appropriate staff. 

• Monitor participant progress through regular contact and communication with external and internal service providers, conducting assessments, and making necessary referrals. 

• Manage tasks and maintain up-to-date, complete participant charts, including scanning documentation as needed. 

• Ensure accurate and timely documentation of participant interactions within the HMIS database. 

• Perform monthly data clean-up to maintain HMIS accuracy. 

• Participate in weekly staff meetings and training sessions as directed by the supervisor. 

• Proactively communicate caseload coverage and provide updates on outstanding tasks when absent from work. 

Other

• Work as a contributing team member within Shelter House and external agencies 

• Exemplify Shelter House core values 

• Perform other assigned duties as needed 

Requirements

Required: 

• A bachelor's degree in human services/ related field or commensurate experience  

• 2+ years of street outreach/case management/ direct services/other related experience  

• Strong written and oral communication skills  

• Ability to prioritize competing priorities and make sound judgements  

• Ability to complete tasks while navigating frequent interruptions  

• Ability to deliver creative, resourceful solutions to unique challenges  

• Strong organizational and time management skills  

• Valid Driver’s License and reliable transportation   

• Ability to Drive a 15-passenger van  

• Willingness to work evenings and weekends when needed  

Physical Requirements:

• Annual TB Test is required 

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

Benefits

Benefits:

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.