Customer Service Representative
Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Chantilly, Virginia. The Customer Service Representative will be the first point of contact for customers, delivering attentive and welcoming service to ensure a positive experience.
Responsibilities:
• Greet customers warmly as they arrive and ensure a welcoming atmosphere.
• Serve as the first point of contact, answering questions and addressing inquiries promptly.
• Provide accurate information about services and products to customers.
• Maintain a detail-oriented demeanor and appearance at all times.
• Utilize Microsoft Office Suite to manage basic administrative tasks and records.
• Ensure the reception area is organized and presentable.
• Collaborate with team members to address customer needs efficiently.
• Handle customer complaints or concerns with poise and professionalism.
• Uphold company standards for customer service and satisfaction.
• Proven experience in a customer service or front desk role.• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong communication skills, both verbal and written.
• A detail-oriented demeanor with years of experience in relevant roles.
• Ability to multitask and prioritize tasks effectively.
• Exceptional interpersonal skills with a customer-focused approach.
• High school diploma or equivalent required.
• Previous experience in a similar role is highly desirable.
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