Call Center Specialist (Operations Specialist)

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Description

The Operations Specialist is responsible for responding promptly to customer inquiries in our call center and completing a variety of administrative duties including reconciling and balancing various accounts. This position will also be cross trained to perform the tasks associated with proof operator, document imaging review, check printing, new account system specialist, bookkeeping, computer room, and cash management. This position works in the customer support center that is a fast-paced environment with multiple interruptions.

Requirements

Knowledge, Skills, and Abilities

• Has a working knowledge of on-line banking, mobile banking, telephone banking, and ATM transactions to effectively assist customers with questions and concerns or has the ability to learn these systems/processes.
• Possess effective computer, calculator, and typing skills.
• Excellent interpersonal, telephone, and communication skills.
• Possess exceptional customer service skills.
• Proficient computer keyboarding skills.
• Ability to use Microsoft Office Word, Excel, and Outlook.
• Ability to multitask and work efficiently and accurately in an atmosphere of frequent interruptions.
• Ability to concentrate for extended periods of time with attention to detail.
• Ability to work independently and in a team environment with minimum supervision.
• Ability to receive and follow instructions.

Education and/or Experience

• High school diploma or equivalent and,
• A minimum of one-year banking or related experience.

Physical and Mental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee regularly sits and uses hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 30 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The Customer Support Center is a fast-paced environment with multiple interruptions.
• Work is primarily performed in an office setting where the noise level is usually moderate.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets,
• and fax machines.

Position Type/Hours

This is a full-time, hourly position working Monday - Thursday, 8:30 a.m. - 5 p.m. and Friday, 8:30 a.m. - 5:30 p.m with overtime as necessary and working in the Saturday morning rotation.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person