Consumer Resolution Specialist (Call Center)

Glasser and Glasser, P.L.C.
Norfolk, VA
Job Description : The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.

Bilingual Spanish is a PLUS!

1-2 years of high-volume collections experience required.

Responsibilities:

  • Knowledge of debt collection laws to include the FDCPA.
  • Work assigned accounts to develop recovery strategies that work for consumers and clients.
  • Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
  • Proven time management and organization skills a must.
  • Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.
  • Capability to communicate effectively both verbally and in writing.

Experience:

  • Sales Experience
  • Customer Service
  • Call Center

All employment offers are conditioned on passing a preemployment drug screen and background check.

Posted 2026-05-14

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