Import Customer Service Representative

CMACGM
Norfolk, VA
Import Customer Service Representative Location Norfolk, VA : Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. Position Summary: This position will help provide information and solutions to assist customers with importing and exporting their shipments. The representative will assist with handling phone calls and customer requests via email expediting all customer complex and simple issues by quickly resolving to reduce service failures or loss of business. The representative will help provide proactive communication to customers regarding situations which might impact their shipments or opportunities that could allow for additional business. Requires associates who are passionate about customers, possess exceptional communication skills and ability to generate innovative solutions to problems . Essential Functions and Duties: Answer incoming emails and calls from customers supporting them with requested info and/or problem resolution (sometimes contacting overseas agents etc.) to ensure we maintain SLA. Make and rate new Bookings and modify existing bookings as per customer's request (via e-mail, phone, and EDI platforms. Provide updates to customers on shipments, sailing schedules, equipment availability, routing etc. using relevant tools, rail and terminal websites etc. in order to provide accurate information to our customers. Provide notices or other information to customers as applicable for holds, vessel arrival information, customs information, delays, or release status notifications. Follow up on all NOVA pending cases daily, and cases reopened by customers. In the event of service failures conduct a root cause analysis to find out what caused the customers problem and coordinate a prompt recovery response by working with the customer and internal CMA CGM associates. Observe all company and department rules, requests, and procedures. Miscellaneous related cuties and projects as assigned. Education, Knowledge, and Experience: High School Diploma or GED required. Associate degree preferred. Minimum 1+ years general work experience preferred. Excellent presentation, written communication, and interpersonal skills. Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer). Ability to drive change by leveraging technology. Ability to problem solve and provide proactive resolutions. Demonstrate a mindset that recognizes the importance and sensitivity of our customers. Multi-tasking abilities to perform in a high-volume call center environment. Excellent phone etiquette and proven customer service abilities. High level of analytical, and problem-solving abilities. Display attention to detail. Come along on CMA CGM's adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.
Posted 2025-11-07

Recommended Jobs

Co-Op Intern

Landry/French Construction
Portsmouth, VA

Co-Op Intern Landry/French Construction is one of northern New England’s leading Construction Management Companies with a broad portfolio of projects for life sciences, commercial/corporate, housing,…

View Details
Posted 2025-08-06

Fitness Trainer

Planet Fitness
Falls Church, VA

Job Summary The Fitness Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the achievement of their fitness goals by desi…

View Details
Posted 2025-08-19

Busser

HomeGrown
Alexandria, VA

HomeGrown is different from any other restaurant job. We’ve taken the idea of everyday kindness and made a part of everything we do: The Schedule : We arrive to work early, but we're off by at leas…

View Details
Posted 2025-09-15

Cytotechnologist

Lighthouse Lab Services
Charlottesville, VA

Job Description: We are seeking a highly motivated and detail-oriented Cytotechnologist to join a dynamic pathology team in Charlottesville, VA. In this role, you will be responsible for the micro…

View Details
Posted 2025-09-24

Construction Bookkeeper

Ablemkr
Max Meadows, VA

Full-Charge Bookkeeper – Industrial Construction Location: Confier, CO 80433 Employment Type: Full-Time, In-Office Start Date: July 28, 2025 Schedule: Monday – Friday,…

View Details
Posted 2025-09-12

Warehouse Associate (Req 12413)

Southern States Cooperative
Purcellville, VA

Are you interested in joining an industry leader who is passionate about growth? Southern States Cooperative is a retail agriculture cooperative serving the agronomy, energy and farm supply needs of i…

View Details
Posted 2025-10-23

Principal software engineer - media entertainment services

Oracle
Richmond, VA

Job Description Location: (onsite) Nashville, TN (5 X Week) Broomfield, CO (3 X Week) Austin, TX (3 X Week) As a Principal Software Engineer, you will lead the design and …

View Details
Posted 2025-11-06

Senior Software Engineer

Gulf Coast Automation Group
Williamsburg, VA

Position Title: Senior Software Engineer (Full-Stack) Location: Onsite Williamsburg, NYC (5 days/week) Position Type: Full-Time (Permanent) Start Timeline: ASAP Work Policy: In-person …

View Details
Posted 2025-09-28

Full-Time Porter/Driver

Mercedes Benz of Hampton
Hampton, VA

SUMMARY Mercedes Benz of Hampton is looking for a Full-Time Porter to join our team. If you have a great work ethic, clean driving record, enjoy meeting new people, and operating luxury cars respons…

View Details
Posted 2025-09-09

Design Technician

Seneca Resources
Sterling, VA

Job Description Job Description Position Title: Design Technician Location: Sterling, VA Position Status: 6-Month Contract-to-Hire Pay Rate: $24–$26 per hour (based on experience) …

View Details
Posted 2025-10-21