Customer Service Representative
RTD Talent Solutions is proud to represent a fast-growing NEMT (Non-Emergency Medical Transportation) technology startup that is redefining how patients access care. This innovative organization leverages a modern transportation management platform, real-time routing capabilities, and a mission-driven commitment to health equity. They are currently seeking a dedicated and dynamic Customer Service Representative to join their team. This is a full-time, permanent role. On-site presence is required. Future hybrid/remote capabilities may be explored, but not guaranteed.
As Customer Service Representative, you would be responsible for supporting members by scheduling and coordinating non-emergency medical transportation, resolving ride-related issues, and ensuring an accurate, compliant, and compassionate service experience. This role is critical to helping members attend medical appointments on time while contributing to the successful launch and growth of a new contact center.
Key Responsibilities
· Manage inbound and outbound calls to schedule, confirm, update, or cancel transportation services
· Verify member eligibility, benefits, and trip details using internal systems
· Resolve transportation issues with empathy, escalating urgent matters when needed
· Maintain accurate, compliant documentation in accordance with HIPAA and Medicaid guidelines
· Meet performance metrics while collaborating with team members to improve service quality
Recommended Jobs
Blood Collections Staff - Customer Service
We provide Paid-Training – no prior medical experience required! Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital par…
Registered Nurse�Lactation Consultant (Maternal Child Dept, Postpartum)
Matrix Providers is hiring a Registered Nurse�Lactation Consultant (Maternal Child Dept, Postpartum) to join our team of talented professionals providing healthcare services to Military Service Me…
Veteran Driver - Medical Transportation
&##129686; Veteran Driver – Medical Transportation Location: Henrico, VA (Close to Henrico Doctors) Company: AAA Plus Transportation Service Position Type: Full-Time AAA Plus Transportation…
Training and Development Manager (Top Secret/SCI Clearance)
Job Description Job Description Salary: What company will I be working for?You will be working for a national security services firm, providing cutting-edge services across DoD and other agenc…
Principal Project Manager
Overview Principal Project Manager Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small busin…
Full Time Clinical Assessor
This position requires the candidate to be fully licensed or currently under supervision of a licensed clinician (LCSW, LPC, or licensed psychologist). The Clinical assessor is responsible for conduc…
Food Service Worker II (Team Lead)
: Department and Name: Food Services Contracted- Norfolk General Hospital Physical Location: Sentara Norfolk General Hospital Employment Status: Regular Shift: Rotating Posted Date: May 3, …
Retail Associate, SEAS - Converse Norfolk
Become part of the Converse Team Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who ca…
Manager, Channel & Distribution Analytics
***This role is based at our corporate office in McLean, VA*** This is your chance to be part of the next generation Strategy, Insights, and Analytics team of internal consultants to all teams acros…