Sr. Dynamics 365 Lead

Sr. Dynamics 365 Sr Lead -Developers (Product-Led, AI-Enabled)-open

Location -Vienna-Virginia -DC// Chicago/ Atlanta

3-4 days office is must

Duration – 10-12 months

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.

Key Responsibilities

* Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.

* Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.

* Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.

* Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.

* Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.

* Own ALM, CI/CD, solution strategy, and environment governance.

* Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.

* Act as technical authority, leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience

* 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.

* Expert knowledge of product capabilities and configuration-led design.

* Strong Dataverse, SDK, plug-in pipeline, and security model expertise.

* Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.

* Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.

Preferred

* MB-600 / PL-600; AZ-305 preferred.

* Experience in regulated, high-volume enterprise environments.Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)

Role Summary

Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.

Key Responsibilities

* Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.

* Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.

* Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.

* Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.

* Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.

* Own ALM, CI/CD, solution strategy, and environment governance.

* Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.

* Act as technical authority, leading architecture reviews and mentoring architects and engineers.

Required Skills & Experience

* 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.

* Expert knowledge of product capabilities and configuration-led design.

* Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.

* Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.

Preferred

* MB-600 / PL-600; AZ-305 preferred.

* Experience in regulated, high-volume enterprise environments.