Telephone Reporting Unit Specialist

About Us

Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.

Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.

Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

General Statement of Duties

Closing Date: This position closes on Monday, December 9, 2024.

Works a rotating shift schedule to provide 24-hour/7-days week telephone and in-person coverage to support Division of Police operations; performs specialized support duties related documents & records management using multiple proprietary task-specific systems to enter, maintain, retrieve and report data; handles non-emergency telephone calls from citizens and Police personnel in support of Record Unit's operations; performs other related work under general supervision as assigned.

Essential Duties

A supervisor defines the incumbent's work objectives, priorities, and deadlines, but the incumbent plans and carries out successive steps and resolves problems independently. The incumbent uses judgment in interpreting and adapting guidelines to specific cases or problems. Information and material dealt with may sometimes be of a sensitive or confidential nature. Work is performed under general supervision of either a civilian or sworn employee. The employee may work rotating shifts and may be transferred to various assignments requiring a change in work shifts and/or duties to meet the changing needs of the Police Division.

• Knowledge of the structure and operation of government, community agencies and the Police Division
• Ability to research and appropriately solve (or refer) problems in response to a variety of inquiries and situations presented by the public, coworkers, Division staff, County employees and officials, and other non-County agencies
• Ability to work independently
• Ability to accurately and consistently interpret, apply and communicate complex laws, regulations and policies
• Excellent interpersonal and customer service skills
• Strong oral and written communication skills
• Ability to express ideas clearly and concisely, orally and in writing
• Ability to research, collect and maintain data, consider and weigh a variety of factors in making decisions or recommendations
• Ability to synthesize multiple types of complex data and provide the appropriate information, options or solutions
• Ability to systematically compile data and provide detailed records and reports as required
• Strong computer skills with ability to use computer and typical business software, proprietary software, and relevant applications necessary for entering, maintaining, researching and reporting division-specific data from division-specific databases and systems, and/or to prepare reports and various unit specific publications/materials
• Physical abilities and condition that permits the activities necessary in and inherent to the assigned duties and related activities and operation of equipment necessary to assigned duties
• Personal accountability including teamwork and establishing and maintaining positive relationships with stakeholders, customers and colleagues
• Ability to work independently
• Must be able to positively and appropriately represent the Police Division in all interactions with the other County agencies, the community and other stakeholders relevant to assigned unit
• Requires ability to work a flexible schedule as needed
• Provides additional operational support by staffing citizen windows, receptionist desk, and the officer window, collecting service fees, responding to hot line calls etc., during regular and non-regular business hours including evenings, nights, and weekends as necessary

Minimum Qualifications

High school diploma or GED and 2 years of relevant admin support experience, preferably in a public safety setting; OR, any equivalent combination of experience and training which provides the necessary knowledge, skills, and abilities.

Additional Information

Expected hiring salary for this position is $47,788.16.

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

How To Apply

Closing Date: This position closes on Monday, December 9, 2024.

You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though or click on the Jobs link in the upper right hand corner of our main County page at

Minimum Salary

47788

Maximum Salary

87908

Currency

USD

Main Organization

General Government

General Government

Employment Status

Permanent Fulltime

Permanent Full-time