NCIS ServiceNow Administrator | Active Top Secret clearance

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Transform technology into opportunity as a ServiceNow Administrator at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

The Naval Criminal Investigative Service (NCIS)is an organization of over 2,200 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the Department of Navy (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Administrator , the work you’ll do at GDIT will be impactful to the mission of the IT Technology Operations division within the NCIS ITD organization in Quantico, VA.

• Must have experience install/upgrade of ServiceNow on-premises environments (not Cloud Based only)

• Proficient in Linux and possess good knowledge and understanding of Oracle Database, on-premises environment

• Familiar with the ServiceNow directory structure in Linux

• Experience with Apache web server and tomcat config

• Experience generating Certificate Signing Request and requesting/installing government issued certificates on ServiceNow environments and Java

• Administer and maintain the ServiceNow platform in a self-hosted environment, ensuring its stability, performance, and availability. This includes recurring upgrades of the application in addition to updates and hotfixes of installed store apps.

• Experience logging in to ServiceNow portal and understand various documentations and articles on relevant topics

• Experience with ServiceNow Hiwave and submitting tickets as needed and request support with vendor

• Support the configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs

• Collaborate with team members to define, analyze, understand and document business and technical requirements.

• Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.

• Create technical architecture, design and user guide documentation.

• Author, review, and lead the creation of white papers and contract artifacts.

• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.

• Looking for an individual that would have an interest in learning Power BI in order to assist other Administrators; training provided

WHAT YOU’LL NEED TO SUCCEED

Bring your engineering expertise along with a drive for innovation to GDIT. Our ServiceNow Administrator must have:

• Security Clearance Level: Active Top Secret clearance. Must be able to obtain a TS/SCI once hired.

• Required Experience:

• 7+ years of relevant IT experience

• 5+ years of ServiceNow implementation/upgrade and administrative experience

• 5+ years of experience deploying and configuring ServiceNow modules like ITSM/ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment

• High Level Linux experience, to include deployment of ServiceNow on Linux Operating System and knowledge of Oracle Database

• Can identify, understand, document, and create functionality aligning with customer value streams.

• Can produce level of estimates and basic deployment plans for ServiceNow functionality.

• PowerBI experience.

• Strong organization and time management skills while working in a rapid software development environment and end users

• Excellent collaboration skills and can effectively works in a team environment.

• Excellent presentation and interpersonal skills.

• Required Certifications: Security+ CE, ServiceNow Certified System Administrator

• Education: BS Degree or equivalent Computer Science or IT related degree

• Location: Hybrid – 3 days onsite at Quantico, VA / 2 days remote after 30 days of hire.

• US Citizenship required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Flexibility: Full-flex work week to own your priorities at work and at home

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers

Work Requirements

Years of Experience

7 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+, CE - CompTIA-Security+ CE - CompTIA-Security+ CE

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required