Project Coordinator / Office Manager

Job Description

Job Description

Floor Coverings International is the #1 mobile flooring company in North America. With over 250 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As a team member at Floor Coverings International, you are key to the growth and expansion of the Northern VA franchise. Your success will allow for more clients to be served, support the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. Impactful client engagement and effective operations are keys to our success.

Our Core Values:
1. Deliver what you promise.
2. Respect the individual.
3. Have pride in what you do.
4. Be open-minded to possibilities and practice continuous improvement.
5. Engage in the community and make it fun!

Your Key Responsibilities:

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Production Operations

• Meet with sales staff daily to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Marketing

• Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement LinkedIn content and postings and local marketing efforts as needed.

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks/Bill.com daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.

Continuous Improvement

• Attend daily stand-ups / weekly meetings with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet operation and business goals (Google reviews, client followup).
• Be available to attend training seminars at owners discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• 3+ years of experience in office environment as project coordinator, office manager/administrator
• Experience as a project coordinator in the home improvement trades (flooring, solar, roofing, construction) is a plus
• Excellent customer relationship and customer service skills
• Proven experience and success working independently and ever shifting priorities
• Strong communication skills, particularly over the phone
• Organized, methodical, detail oriented, and excellent project management skills
• Experience with SalesForce is a plus
• Experience in bookkeeping using QuickBooks is a plus
• Technology savvy

Job Details & Perks:

• Paid time off at varying milestone and goals
• Opportunity for career development
• Reimbursement for business travel
• Full-time in fun and fast paced environment