Network Customer Service Specialist

Job Description

Job Description

Description:

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

The Network Provisioning Specialist for DISN Consolidated Provisioning will support the provisioning lifecycle throughout the order entry, order preparation, solution design, and circuit activation phases. This professional will also participate in customer outreach support, quality configuration, commercial leasing support and facilities provisioning support.

RESPONSIBILITIES:

• Enter and update configuration and administrative changes in the configuration management database.
• Identify and allocate building components, modules, ports, virtual interfaces and/or cross-connections.
• Maintain non-conforming circuit lists for those circuits that do not have a viable technical solution available.
• Support DISA projects using existing and/or future Government configuration management databases to develop and maintain comprehensive lists of circuits, known as Master Circuit Lists (MCLs), and trunks that are impacted by the project.
• Develop Method of Precedence or Procedure (MOP) to detail how circuits are transitioned based on redundancy, hot cuts, and identifies critical dependencies.
• Track the status of service requests, MCLs, and CTPs in the Government provided tracking repository.
• the progress of critical requirements within the prescribed timeframe.

QUALIFICATIONS:

• Minimum Active Secret Security Clearance; AND,
• High School Diploma or equivalent; AND,
• 2+ years of military experience in a communications field or an applicable technical discipline; OR,
• 2+ years in an accredited technical training program, including one (1) year of experience in an applicable communication field; OR,
• 2+ years of experience in a communication field or applicable technical discipline.

ADDITIONAL INFORMATION

• On-site in Columbus, Ohio
• Day shift with flexibility to work an alternate or swing shift, as business needs dictate.

Equal opportunity employer, including disability/vets.