IT Technician

Job Description

Job Description

iQuasar, LLC is looking to fill the IT Technician position in Fort Eustis, VA. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.

• Position: IT Technician
• Location: Fort Eustis, VA
• Clearance: Secret

Job Description

• Handle calls from a wide array of individuals, from students to VIPs.
• Answer, validate, and triage incoming phone-in Incidents and Requests.
• Process, validate, and triage email-submitted Incidents and Requests.
• Review and validate ticket information.
• Routing and escalating tickets to appropriate support teams.
• Identifying and performing First Contact Resolution tickets.
• Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
• Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
• Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
• Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices

Qualifications

• Security+ CE Certification (IAT Level II)
• Active Secret Clearance

Employee Benefits:

• Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
• Tuition assistance for continuing or career-related education.
• Our cultural focus is on people and results - not bureaucracy.
• Ample opportunity for career growth – we promote from within
• Leadership takes a constructive interest in every team member’s success.
• Work/Life Balance and flexible hours
• Be part of a close-knit team that works and plays together and helps one another succeed.
• You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
• Casual workplace
• Open-door policy with all management