Client Services Representative

Client Services Representative

Company Overview

For more than two decades, FoodChain ID has been at the forefront of the New Food industry, providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability. Our technical and business services include serving clean labels, food safety, and sustainability claims through offerings of Non-GMO Project verification, USDA Organic certification, BRC and SQF food safety certification, and more. Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions. The FoodChain ID vision encompasses nothing less than assuring the safety, transparency, and integrity of the global food chain, one client and product at a time.

Summary

The Client Service Representative II is responsible and accountable for receiving, processing, labeling, distributing samples and tracking them as required. Completing order forms, shipping samples to subcontract laboratories, sending sampling supplies and returning coolers at the request of the customers. As well as sending time sensitive reports to the customers.

Responsibilities

• 2-4 years of experience in client services (preferably testing related).
• Works with moderate amount of supervision from the Manager.
• Maintain organization of work while multi-tasking.
• Attention to detail (critical).
• Must be able to follow directions.
• Receive samples (weigh samples if required).
• Prioritize samples by turnaround times (TAT’s).
• Process samples in LIMS.
• Label samples.
• Distribute samples to the laboratory.
• Complete order forms and ship samples to subcontract laboratories.
• Fulfill orders for sampling supplies and ship to the customers.
• Return coolers and shipping materials to customers as requested.
• Send time sensitive reports to customers.
• Email and/or call customers regarding sample discrepancies and the ability to answer basic questions about testing results.
• Answer phones and transfer calls as required.
• Greet visitors, couriers, repair technicians and make sure sign in log is completed.

Requirements

• Bachelor’s degree preferred.
• Laboratory experience preferred.
• Interpersonal/Communication Skills
  • Excellent verbal and written communication skills; clear, organized, detail-oriented.
  • Offers and receives useful and constructive feedback.
  • Able to establish and maintain effective work relationships in a team based environment.
• Personal Skills
  • Highly organized with exceptional attention to detail.
  • Able to multi-task and work efficiently under deadlines.
  • Dependable and punctual work schedule.
  • Takes responsibility for all work activities and personal actions.
• Technology Literacy
  • Proficiency with operation of desktop computers
  • LIMS, MS Excel, Outlook

Competencies – Following 30 day shadow training

• Have an understanding of chemistry testing and DNA testing requirements. This will include testing services, LIMS, and reporting of daily results.
• Able to discuss basic information pertaining to testing results with customers.
• Learn techniques to be able to gather critical intelligence related to customer needs, requirements, pain points, and other details to help with commercial sales efforts.

Language Skills

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

Basic math skills and some basic administrative and accounting skills.

Reasoning Ability

Ability to perform simple deductive reasoning.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; talk or hear. The employee frequently is required to walk, reach with hands and arms with repetitive motions of the hands and wrist related to the standard operating procedures; and rarely required to stoop, kneel, crouch, or crawl. The employee is required to sit with repetitive motions of the hands and wrist related to writing and typing at a desktop or mobile keyboard.
Specific vision conditions include close vision reading. It requires the ability to operate a computer and phone. Employees must have reliable transportation.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office and laboratory environment. While performing the duties of this job, the employee occasionally is occasionally exposed to hazardous material, fumes or airborne particles, and toxic or caustic chemicals.
Work is performed primarily indoors in an office and/or laboratory setting. The noise level in the work environment is low to moderate.

Position Type and Expected Working Hours

Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:00 a.m. to 5:00 p.m.

Travel

The employee may be required to travel.

Additional Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.