Mobile Device Management System Administrator

Position Overview
The Mobile Device Management (MDM) System Administrator manages the provisioning, configuration, security, and lifecycle of enterprise mobile devices. This role ensures mobile endpoints operate efficiently, remain compliant with organizational security standards, and are integrated seamlessly into the enterprise IT environment. The MDM Administrator serves as the subject matter expert for mobile device technologies, supporting both classified and unclassified mobility solutions.

Key Responsibilities

Device Provisioning & Configuration

• Enroll, configure, and deploy mobile devices for users, including smartphones, tablets, and specialized mobile equipment.
• Manage mobile profiles, application deployment, and operating system updates through the MDM platform.
• Support integration with Apple Business Manager (ABM) and Android Enterprise.

Security & Compliance

• Enforce mobile security policies, including password requirements, encryption, and remote wipe capabilities.
• Monitor and remediate security vulnerabilities on mobile devices in coordination with cybersecurity teams.
• Ensure compliance with federal mobility standards and applicable security guidelines for both classified and unclassified devices.

Support & Troubleshooting

• Provide Tier 2–3 technical support for mobile device issues, including hardware failures, connectivity problems, and application malfunctions.
• Coordinate with vendors for device repairs, replacements, or warranty claims.
• Serve as a Purebred Agent for identity and access management on mobile devices.

Lifecycle Management & Documentation

• Track mobile device inventory, lifecycle status, and usage metrics.
• Support procurement and decommissioning processes for mobile devices.
• Maintain updated documentation on mobile configurations, policies, and procedures.

Requirements

Required Qualifications

• Associate’s degree in Information Technology or related field; Bachelor’s degree preferred.
• 2–4 years of professional experience administering MDM solutions in an enterprise environment.
• Familiarity with mobile security standards, including STIG compliance.
• Hands-on experience with enterprise MDM tools such as Microsoft Intune, MobileIron, or VMware Workspace ONE.

Certifications

• Vendor-specific MDM certifications (e.g., Intune, MobileIron, or Apple Certified iOS Technician) preferred.
• CompTIA Security+ or equivalent cybersecurity certification strongly recommended.

Security Requirements

• Must be eligible for a U.S. Government Secret clearance.
• Completion of HIPAA and privacy compliance training prior to handling sensitive data.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Stock Option Plan