Supportive Housing Program Manager

Title: Supportive Housing Program Manager
Department: Administration
Reports To: Director of Supportive Housing and Diversion Programs
FLSA Status: Exempt
Salary Range: $64,000 to $69,000

About us
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team changed the lives of nearly 2,000 individuals, half of whom were children.

Our culture is built on our core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iCARE). In addition to our mission and culture, we offer work life balance, a 401(k) with employer matching, and core benefits including medical, dental, and vision insurance for full time employees, with a generous employer contribution toward premiums.

About the role
The Supportive Housing Program Manager provides direct and specialized housing services for the RISE and Kate’s Place housing programs while supervising the supportive housing case management team. This role is responsible for overseeing all supportive housing operations, ensuring compliance with HUD and HOME requirements, maintaining strong relationships with landlords and property management partners, and supporting high quality service delivery through effective supervision and program oversight.

Strong organizational skills, attention to detail, and the ability to manage competing priorities are essential. The Program Manager works closely with internal teams, external partners, and funders to ensure housing quality standards, fiscal compliance, and client support goals are met.

Duties and responsibilities

Supportive housing operations and compliance (60%)

• Conduct monthly inspections in accordance with HUD Housing Quality Standards and local health and hygiene codes for all RISE units and Kate’s Place units
• Complete annual inspections of HOME and HUD funded units and maintain required certification
• Maintain a comprehensive directory of property information including unit details, rent amounts, and landlord or property management contacts
• Report maintenance and lease related issues to landlords and Shelter House leadership and follow up to ensure resolution
• Conduct move in, move out, and pre lease renewal inspections and ensure utilities are transferred appropriately
• Coordinate repairs, obtain cost estimates, and work with vetted vendors in accordance with internal processes
• Ensure unit turnover within required timeframes, including HUD standards
• Follow up with case managers regarding inspection failures and support resolution using trauma informed and de escalation approaches
• Review and adhere to HUD and HOME policies related to inspections, environmental reviews, income and rent calculations, and fair market rent limits
• Calculate rental payments as required, track payments, and notify staff and clients of compliance issues
• Collect rent payments and issue pay or quit notices in accordance with program policy
• Assist the Director with tracking funding sources and ensuring required documentation is completed and filed
• Disseminate information to clients regarding tenant rights and responsibilities, housing discrimination, landlord communication, unit maintenance, and lease compliance
• Maintain accurate documentation related to training, housing contacts, client interactions, and maintenance activity

Supervision and staff development (40%)

• Provide coaching, guidance, and professional development support to supportive housing case managers
• Conduct regular one on one supervision and weekly team check ins
• Review and approve staff calendars, timesheets, and leave requests
• Provide training and support related to crisis intervention and trauma informed de escalation
• Review case documentation to ensure alignment with agency standards and best practices
• Conduct quarterly audits of housing and client service files
• Review grievances and support resolution using trauma informed approaches
• Participate in and facilitate staff meetings and trainings as directed
• Serve in an on call capacity for emergency situations as needed
• Utilize Microsoft Office applications for daily work including email, calendar, documents, and file management
• Safely operate Shelter House owned vehicles to transport clients when required
• Ensure compliance with all agency policies
• Exemplify Shelter House’s core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment
• Perform other duties as assigned

Requirements

About You:

Required:

• A bachelor's degree in social work/ human services/ related field or commensurate experience

• 1+ years of management experience

• Strong written and oral communication skills

• Ability to prioritize competing priorities and make sound judgements

• Ability to complete tasks while navigating frequent interruptions

• Ability to deliver creative, resources solutions to unique challenges

• Strong organizational and time management skills; Detail-oriented

• Valid Driver’s License and reliable transportation/ 20-25% local travel for appointments

• Willingness to work rotating schedule to include evenings and weekends when needed

Preferred:

• Knowledge of real estate, property management, and landlord tenant law

• HQS inspection certification

• Three years’ experience in property management or subsidized housing program administration.

• Knowledge of Housing programs in Fairfax County

• Experience supporting programs serving homeless families and those diagnosed with physical or mental disabilities

• Experience with Microsoft Applications

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods

• Ability to lift items weighing 10-20 pounds

Benefits

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.