HVAC Service Coordinator

Job Description

Job Description

Salary: $23-$29/hour

Location:
Glen Allen, VA | Department: Service | Job Type: Full-Time

Are you a customer-focused service professional who thrives in a fast-paced environment where organization, communication, and accuracy make all the difference?

Harris Mechanical Services (HMSI) a proud subsidiary of MechanAir is seeking a Service Coordinator to support our Service Department in Glen Allen, VA. In this vital role, youll manage incoming service calls, schedule field technicians, maintain accurate work order documentation, and ensure exceptional customer experiences from start to finish.

What Youll Do

As a Service Coordinator, youll serve as the central communication hub for our service operationsbalancing technician dispatch, customer communication, preventive maintenance coordination, and billing accuracy. Youll collaborate with field technicians, the accounting team, and leadership to keep operations running smoothly.

Answer and prioritize incoming service requests, assessing customer needs and dispatching appropriate field technicians.
Maintain technician schedules, update work orders in Service Factor, and communicate real-time job status updates.
Create, update, and close work orders with complete documentation, including time entries, materials, and technician notes.
Assist with billing closeout to ensure accuracy and timely submission of invoices.

Coordinate preventive maintenance (PM) contracts, renewals, and monthly PM paperwork.
Track and update technician fleet and GPS information, ensuring accurate vehicle records and maintenance entries.
Serve as the primary point of contact for service-related inquiriesdelivering prompt, professional communication.
Support team members with administrative coordination, report preparation, and digital file organization.

What You Bring

• 2+ years in customer service, dispatch, or administrative coordination (preferably in mechanical, plumbing, or HVAC service).
  Exceptional communication and time-management skills, with the ability to manage multiple priorities simultaneously.
  Proficiency in Microsoft Office and comfort with service management platforms (e.g., Service Factor).
  Strong attention to detail and organizational skills for accurate data entry and billing support.
  Collaborative mindset and ability to build trust with technicians, office staff, and customers.

Bonus Points For:
Experience in HVAC, plumbing, or mechanical contracting environments.
Exposure to billing, inventory, and job costing processes.
Familiarity with preventive maintenance scheduling or contract renewals.

Compensation & Benefits

Hourly Range: $23.00 $29.00 (based on experience and qualifications)
Pay Type: Hourly (Non-Exempt)
Schedule: Monday Friday | 7:30 AM 4:30 PM (On-site role)

Benefits Include:
Medical, dental, and vision insurance
Company-matched 401(k) plan
Paid time off (PTO) and holidays
Training and professional development support
Cross-department learning and advancement opportunities

READY TO APPLY?

We Are HARRIS Powered by MechanAir
At Harris Mechanical Services, were more than a service companywere part of the MechanAir family, where every call, every customer, and every collaboration reflects our shared commitment to:

• Safety First: Protect people, property, and partnerships in every task we perform.
  Technical Excellence: Deliver reliable, high-quality solutions that set the standard in our industry.
  People-Centered: Treat every customer and teammate with respect, empathy, and professionalism.
  Continuous Improvement: Strive to learn, adapt, and elevate our service every day.
  Integrity Always: Do the right thingeven when no ones watching.

Together, we keep systems running, teams connected, and customers confidentbecause service done right starts with people who care.

Legal & Compliance Notices

Harris Mechanical Services is an Affirmative Action/Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

We comply with all applicable employment laws, including the Americans with Disabilities Act (ADA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), and the Immigration Reform and Control Act (IRCA). Employment is contingent upon successful completion of a background check and authorization through E-Verify.If you require a reasonable accommodation during the hiring process, please contact [email protected].