Patient Services Representative

Rehabilitation Technician

The Rehabilitation Technician assists therapists, therapy assistants and/or athletic trainers as assigned. Primary duties include routine cleaning, quality control checks, room set-up, inventory ordering, preparing patients and equipment for treatment, assistance with patient care, and related documentation.

Essential Job Functions:

• Communicates with patients, visitors and all other customers in accordance with organization guidelines. Communicates with therapists and/or therapy assistants, as well as other team members, regarding patient care.
• Performs routine functions in patient care databases and systems, including electronic medical records.
• May assist therapists, assistants and/or athletic trainers with patient care as needed.
• Maintains adequate department supplies within budget as directed by leadership.
• Performs cleaning and quality control checks, temperatures checks, whirlpool cultures, and other items as delegated by leadership.
• Completes record keeping and other tasks assigned by leadership. Assists with transportation of patients according to therapist's instructions, as needed, using proper technique and equipment.
• Demonstrates initiative/collaborates with process improvement teams. Positively represents department and profession to others. Attends and participates in scheduled meetings and in services.
• May assist with front office operations, including answering calls, patient scheduling, and copay collection.
• May support planning and execution of events in the community.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification:

BLS Basic Life Support (preferred upon hire, required within 30 days for BSMH, required at hire for RSFH)

Education:

High School Diploma or General Educational Diploma (GED) (required)

Work Experience:

None

Training:

None

Patient Population:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Not applicable to this position

Working Conditions:

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.

May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials.

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Other:

Not applicable to this position

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills:

• Demonstrates general computer skills including data entry, word processing, email, and records management.
• Excellent interpersonal skills
• Strong time management skills
• Strong organizational skills
• Strong interpersonal and communication skills are needed to ensure the efficient running of the Department.
• Must be able to maintain strict confidentiality of all work related and sensitive information.
• Ability to work well with all levels of patients, the public and other health care professionals.