Clinical Team Member (CMA, CNA)

POSITION SUMMARY
The secondary nurse collaborates with the primary nurse and the physician. He or she receives instruction from the primary nurse to ensure the operational efficiency for both physician and patient. The secondary nurse rotates to different providers based on practice staffing needs, utilizing adaptability and flexibility skills. This individual serves as a resource for community services and programs and provides education regarding women’s health. This individual provides safe, patient centered, compassionate and competent care while establishing and maintaining professional and courteous relationships with patients, providers, team members, and management.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Respond to e-prescriptions, as sent to the primary provider. Abide by the e- prescriptions refill protocol set by Women’s Health.
• Observe patients and assess their general condition, measure and record vital signs, record reason(s) for visit, document review of systems as requested and document changes in patient conditions in the electronic medical record.
• Communicate with and assist patients in a professional and courteous manner.
• Conduct pre-visit planning by reviewing and updating patient charts prior to time of visit, including recent test results and correspondence and determine needed
  services per office protocol. Communicate with provider regarding any incomplete tests, consults or orders prior to time of visit.
• Assist provider with examination of patient and administering diagnostic tests, procedures, and treatment. Provide basic patient care as directed by provider and as allowed by license, certification or registration.
• Document all activities, interventions, patient and family responses, medications prescribed, referrals ordered, etc. in the EMR during the patient visit.
• Work as part of the healthcare team to assess patient needs, plan and modify care and implement interventions. Communicate with the healthcare team to provide a proactive approach to patient care.
• Obtain lab, x-ray and other reports and results, hospital notes, referral information, consults, etc. Monitor, track and resolve outstanding orders, referrals, consults, labs, procedures, etc. in EMR.
• Notify patients of lab and test results and any changes in provider orders, etc. and document notification in the EMR.
• Complete forms and obtain ABNs as needed or required by patients’ insurance.
• Schedule tests, treatments or procedures as needed.
• Provide patient education materials and communicate provider advice and instructions.
• Answer patient calls and determine how to assist them as needed. Triage patient needs and identify necessary plan of action within office policy such as scheduling an appointment, triaging for a provider or directing the patient to the ER, etc. as needed. Document thoroughly in patient chart. Remain aware and knowledgeable of the Nausea Protocol and Early Pregnancy Protocol. Manage phone nurse folders. Provide exceptional customer service over the phone.
• Set up instruments and equipment according to office protocols and prepare exam and procedure rooms. Clean exam and procedure rooms, instruments, and equipment between patient visits to maintain infection control.
• Sort and store supplies to ensure availability as needed for patient care. Restock exam and procedure rooms.
• Adhere to infection control safety guidelines and confidentiality policies.
• Complete training for Centra’s Provider Portal and utilize the Portal to obtain test
  reports and results, consult notes and other records as needed.
• Provide safe, patient centered, compassionate and competent care.
• Establish and maintain effective working relationships with patients, providers, team members, and the public. Work with peers and providers in a team environment.
• Attend training and meetings as required.
• Maintain annual competencies for medical assistant certification or registration or nursing license. Maintain CPR certification.
• Perform all other duties as assigned.

Competencies:

• Knowledge of medical terminology.
• Knowledge of medical office principles, standards, applications and tests.
• Knowledge of medical office safety, cleanliness and infection control policies and regulations.
• Knowledge of medical office equipment uses and maintenance.
• Accuracy – Ability to perform work accurately and thoroughly.
• Communication – Ability to communicate effectively verbally and in writing.
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
• Customer Service Oriented – Friendly, cheerful and helpful to patients and others.
• Ability to meet patients and others needs while following office policies and procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
• Positivity – Display a positive attitude and is a positive agent for change.
• Teamwork – Work as part of a team and collaborate with co-workers.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Education and Experience:

• High school diploma or equivalent required
• Associate’s Degree or higher preferred
• Medical office experience preferred

Certification and Licensure:

• CMA or RMA certification or LPN or RN license preferred
• CPR certification

Work Environment:

• Environmentally controlled medical office environment
• Fast paced environment with occasional high pressure or emergent situations
• Frequent exposure to bodily fluids
• Possible exposure to infectious specimens, communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a laboratory and medical office environment
• May wear Personal Protective Equipment (PPE) such as gloves or a mask
• Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public

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Department: Clinical
Job Status: Active
FLSA Status: Non-Exempt
Work Schedule: Mon-Fri 8am-5pm
Job Status: Full-Time
Reports To: Nursing Supervisor
Amount of Travel Required: None
Positions Supervised: None