Manager, Program Management & Chief of Staff

Overview

Manager, Program Management & Chief of Staff

At Capital One, models are the engines that drive our most salient business decisions. As the team responsible for governing Capital One’s entire model portfolio, the Model Risk Office (MROf) plays a critical role in enabling the long-term, sustainable success of Capital One – especially as the enterprise (and world) becomes increasingly reliant on ever-more-complicated models! The MROf owns model policy at Capital One, and sits at the intersection of Data Science, Business, Risk Management, and Technology – with a mission to cultivate data and modeling excellence at Capital One. We work with modeling teams across the enterprise to ensure sound modeling practices while simultaneously championing innovation and regulatory compliance.

As a Program Manager on the Chief of Staff & Strategy team, you will be responsible for ensuring the structured and well-managed delivery of our multi-year strategic agenda, as well as shaping/supporting the internal management operations of our >200 associate organization. This is a ‘high visibility’ role with considerable exposure to senior leadership, and can be considered an ‘Assistant Chief of Staff’ opportunity for professionals interested in growing their general management toolkit.

The Program Manager will play a key role in the design and well-managed execution of:

• Program Management Office for MRM Strategic Transformation (primary responsibility)

• Budget and headcount management processes

• Annual strategic planning

• Coordinating preparation cycles for key leadership ceremonies, including: Town Halls, executive leadership forums, board reporting, and other cross-functional working groups

• Stakeholder engagement and transparency strategy/ agenda – to ensure well-orchestrated delivery of key strategic priorities

• Lead or support other special projects as they arise, based on business needs

Key attributes for success include:

• Self-motivated, reliable, and resourceful multitasker with solid time management and prioritization skills who is able to drive initiatives autonomously

• Strong project management toolkit and process orientation

• Highly organized, yet adaptable to react quickly to urgent matters

• Strong verbal and written communication/presentation skills (lots of writing)

• Comfortable building and maintaining positive relationships with VP+ executive leaders

• Collaborative and team-first mentality, with willingness to ‘roll up sleeves’ and execute

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of project management, process management, or event management experience

Preferred Qualifications:

• 5 years of experience in operational, or project management office (PMO) environments

• 2 years of experience with direct senior/executive leadership interaction and support

• 2 years of experience in Consulting or other project-based strategy or transformation roles

• Strong oral and written communication skills

• Prior experience with second-line Business Risk organizations and concepts (e.g. Model Risk)

• Prior experience managing FP&A processes and budgeting cycles

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).