Jr. Tech Support Specialist Intern (SUMMER 2026) (ON-SITE ONLY)

Job Description

Job Description

Overview

“We will go wherever we are needed and do whatever comes to hand.”

- Ballington & Maud Booth, Founders

Volunteers of America (VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals empowering 1.5 million people annually through our 29 affiliates in 46 states. We provide hundreds of service programs, including those for seniors and people with disabilities, those experiencing homelessness, and those recovering from addiction. VOA is one of the nation’s most comprehensive human services charities, offering programs for communities, individuals and families.

VOA is seeking a Jr. Tech Support Specialist Intern to be an integral part of the Information Technology (IT) department as well as the Intern 2026 cohort team. The selected candidate will be a dynamic self-starter to work on supporting business systems and end-user devices with an emphasis on providing a great customer service experience. All candidates must be flexible, self-directed and possess a strong entrepreneurial spirit. Ideal candidates will have excellent writing and communication skills as well as good time management, an ability to stay on task and willingness to learn new areas. This role will provide a great opportunity to learn about technology operations and networks.

This position is part-time (up to 29 hours per week) and is completely On-Site

The internship is unpaid, however, a stipend is provided

Primary Responsibilities :

• Provide great customer service experience to staff on resolving technical issues
• Responsive and follows up on technical issues in a timely manner
• Diagnose, troubleshoot and resolve hardware and software for in-office and remote staff
• Resolve data and telecom connectivity issues for users including LAN and wireless networks
• Setup and deploy end-user devices for in-office and remote staff
• Diagnose, troubleshoot and resolve copiers and printers on-premises or offsite
• Provide basic training on device and application usage to staff
• Document all technical services provided in the help desk ticketing system

Required Knowledge, Skills & Abilities:

• Knowledge and skills in troubleshooting computers, networks and peripherals
• Passion for making the world a better place
• Commitment to inclusive and collaborative team culture
• Strong written, interpersonal and communication skills
• Ability to prioritize, multi-task, stay organized and meet deadlines

Qualifications :

Physical Capabilities:

• Lifting: Requires lifting materials up to 10 lbs.
• Ability to stand or sit at a computer for prolonged periods

Working Conditions:

• The work environment characteristics and physical demands described here are representative of those an intern encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
• This position will take place primarily in an office setting

Other Duties:

Please note that this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the intern for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience:

• Applicants working towards a degree in Computer Science, Information Systems or focus on Business Administration - and relevant areas - are encouraged to apply
• Currently enrolled in a Bachelor’s degree program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

VOA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Volunteers of America does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status or on any other basis prohibited by applicable law.