SAP NS2 CAS Application Services Manager

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

COMPANY DESCRIPTION
SAP is the global market leader for business software and related services, and SAP National Security Services Inc. ® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. Citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have the manager’s approval to transfer.

SAP NS2 is seeking a CAS Application Services Manager (ASM) for the CAS Delivery Team.

PURPOSE AND OBJECTIVES
Implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments is the key challenge for SAP and its customers. A key service for customers during the operations phase at NS2 is the SAP Cloud Application Services (SAP CAS). The mission of NS2 CAS Delivery is to maximize customer success in the run phase of the SAP software lifecycle by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.

CAS offerings provide company-specific post-implementation support, optimization, and improvement to manage day-to-day application, technical and database operations in a secure cloud environment.

The ASM brings expert technical and/or application knowledge to help manage the delivery of standard and custom CAS Packages for our NS2 Cloud customers. You will be responsible overseeing the operation and maintenance of technical SAP landscapes.

GENERAL RESPONSIBILITIES

• The ASM is responsible for managing the delivery of standard and custom CAS Packages for secure NS2 Cloud Customers.
• Ability to own, lead and coordinate operational tasks.
• Deep dive on issues, with ability communicate complex recommendations to customer leadership.

REQUIRED EXPERIENCE

• U.S. Citizenship required.
• Bachelor’s degree in Engineering, Management Information Systems, or Science (Mathematics, Computer Science, Chemistry, Physics, etc.).
• Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge.
• Strong customer-facing experience.
• Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
• Ability to work independently and take ownership of assigned tasks.
• Ability to establish solid working relationships with clients.
• Presentation, communication, and conflict management skills.
• Technical knowledge/experience within the area of SAP S4HANA Foundation and SAP HANA
• Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support) in cooperation with experienced support engineers if necessary while maintaining high customer satisfaction.
• Management and oversight of weekend support and 24x7 support activities as required.
• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests.
• Drive improvement of Knowledge quality in the area of expertise, both internally & externally.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 63200-140600USD . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:

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Requisition ID: 450088 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid