Program Manager, Cloud Sales Center Talent Team

DESCRIPTION

Join AWS Cloud Sales Center (CSC) as a Program Manager driving the execution and evolution of our Future Sellers Academy (FSA). As a single-threaded owner of FSA's operational excellence and program tracks, you'll combine hands-on execution with strategic thinking to continuously improve our cornerstone talent development program. While collaborating with leadership on overall strategy, you'll own the mechanics of FSA delivery, drive efficiency at scale, and serve as a thought leader in early career technical sales talent development. Your unique perspective will help AWS anticipate and adapt to changing talent landscapes, ensuring our programs remain innovative and effective.

Key job responsibilities
• Own and optimize FSA program tracks, ensuring best-in-class delivery while driving continuous improvement
• Serve as a thought leader in early career technical sales talent development, helping shape the future of our programs
• Analyze industry trends and emerging practices to provide strategic insights for program evolution
• Build and maintain robust feedback mechanisms across all levels of the organization
• Drive program efficiency and scaling initiatives while maintaining quality and effectiveness
• Partner with leadership to translate strategy into actionable program components
• Develop and implement metrics to measure program impact and identify opportunities

A day in the life
Your day begins collaborating with leaders who are passionate about developing talent and driving innovation. You'll engage with brilliant minds across the organization, from sales leaders to sales specialists, all united in their commitment to excellence. A typical day involves balancing time between the sales floor and program operations - you might start by observing how FSA participants are applying their training, then pivot to working with enablement teams on program improvements. You'll regularly connect with sales managers to gather feedback, analyze program metrics with leadership, and collaborate with learning experience designers to enhance training modules. Whether you're leading feedback sessions with current participants, strategizing with leaders on program evolution, or working with operations teams on scaling initiatives, your focus remains on delivering an exceptional development experience for our early career talent. The role requires flexibility and energy as you navigate between strategic planning and hands-on execution, always keeping the success of our sales representatives at the center of every decision.

About the team
We are a small but mighty team dedicated to developing the next generation of AWS sales talent. We combine strategic thinking with flawless execution to deliver world-class enablement programs. Our work directly impacts AWS's growth by ensuring our sales talent is prepared for both today's challenges and tomorrow's opportunities.

We're seeking someone who can balance strategic thinking with operational excellence, who understands the evolving landscape of technical sales talent, and who can help us stay ahead of industry trends while delivering exceptional programs today. You'll join a collaborative team that values innovation, direct feedback, and measuring impact, while helping shape the future of how AWS develops early career sales talent.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- 5+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience in internal employee and talent programming. Experience with the early career population or sales talent a plus.