Senior Customer Technical Support Specialist
Summary:
Delaware Nation Industries (DNI) is seeking a Senior Customer Technical Support Specialist to support the NAVSEA mission at Dam Neck Annex. This program provides full-spectrum Information Technology (IT), Cybersecurity, and Information Management Support to the Naval Surface Warfare Center Dahlgren Division (NSWCDD). This team delivers expert services in cybersecurity, data analytics, enterprise architecture, and systems administration. It ensures secure, efficient, and modern digital operations that support Navy mission readiness and IT transformation objectives.
Responsibilities:
- Provide Tier II/III technical support using platforms such as BMC Remedy and ServiceNow.
- Troubleshoot and resolve complex IT incidents and service requests.
- Document issues and resolutions in accordance with ITIL best practices.
- Assist in onboarding, account creation, and user access management.
- Coordinate with system administrators and network teams to resolve escalated issues.
- Develop user guides and conduct basic training sessions for end-users.
- Support IT asset tracking, updates, and configuration management.
Requirements
- DoD Secret Security Clearance required.
- Six (6) years of professional experience in Help Desk operations within DoD or Federal environments.
- IAT III certification (e.g., CASP+, CISSP, or CISA).
- Proficiency with ServiceNow or BMC Remedy ticketing systems.
- Strong customer service and communication skills.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Recommended Jobs
Remote Cruise Planner
Do you love planning trips and helping others create unforgettable memories? Were looking for a Cruise Planner to join our team. In this role, youll design personalised travel experiences for clientsf…
Mechanical Service Manager
Mechanical Service Manager position with a large mechanical hvac construction company We are a large growing mechanical contractor that works on many large mechanical hvac and plumbing projects. T…
Open-Rank Tenured/Tenure-Track Professor and Director of Fundamentals of Communication
Department: Col of Humanities and Soc Science Classification: 9-month Instructional Faculty Job Category: Instructional Faculty Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) Location: …
Cook
Plans cooking schedule in conjunction with Production manager to insure that food will be ready at specific times. Confers with production Manager regarding modified diet preparation and use of lefto…
Junior Image Scientist
Title: Junior Image Scientist Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the …
Chief Nursing Officer & VP of Nursing Excellence
A healthcare organization in Virginia Beach is seeking a Vice President - Chief Nursing Officer to lead nursing operations. The role involves overseeing patient care departments and ensuring regulato…
HR Executive Assistant
HR Executive Assistant JOB-10045667 Anticipated Start Date February 02, 2026 Location New York, NY Type of Employment Contract Hire Employer Info Our client pr…
Landscape Architect/Landscape Designer
Sunrise is a well-established, high-end landscape maintenance and design-build company located in Sterling, VA. We are seeking an experienced individual to join our design team as a Landscape Archite…
Web Developer
BT-188 – Web Developer Skill Level: Subject Matter Expert Location: Herndon (fully on-site, no remote option) ** MUST HAVE A POLY CLEARANCE TO APPLY. Those who do not have a Poly clearance…
EXECUTIVE CONFERENCE SERVICES DIRECTOR
EXECUTIVE CONFERENCE SERVICES DIRECTOR Location McLean, VA : Flik Hospitality Group Salary: $120000 - $135000 year Other Forms of Compensation: bonus What makes FLIK click What makes FLIK cli…