CUSTOMER SERVICE AGENTS WITH SALES EXPERIENCE
Job Description
Job Description
We are seeking a motivated Customer Service Agents to join our team. This role focuses on driving revenue through effective sales leadership while maintaining a strong customer service culture. You will oversee sales operations, support client relationships, and help develop team members with an emphasis on performance and professional growth. We do promotional events around the city
This position also offers ongoing development and advancement opportunities for individuals interested in expanding into senior leadership or higher-level management roles. Responsibilities:- Oversee and coordinate daily sales team activities
- Coach, mentor, and support sales representatives and customer-facing staff
- Establish sales territories, quotas, and performance goals
- Monitor sales results, customer feedback, and service metrics to identify areas for improvement
- Analyze sales data and trends to support forecasting and strategic planning
- Track and report on team and individual performance
- Develop and implement effective sales strategies and process improvements
- Handle escalated customer service issues and ensure timely resolution
- Build and maintain strong relationships with new and existing clients
- Ensure accurate use of CRM systems and sales tracking tools
Qualifications:
- Previous experience in sales, customer service, or a related field preferred but not required
- Strong leadership, communication, and organizational skills
- Familiarity with CRM platforms and performance tracking
- Ability to build rapport with clients and lead a team effectively
Growth & Advancement:
Ongoing leadership development and management trainingPerformance-based advancement opportunities
Potential to move into senior management or executive-level roles
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