Leasing Consultant

Job Description

Job Description

Description:

As the Leasing Consultant, you have the opportunity to play a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm. You'll be at the forefront of creating and maintaining a welcoming environment, showcasing our community’s unique features, and helping prospective residents find their next apartment home.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can have a positive impact on our resident and team member experience.

Are you ready to make an impact?

Location: Wilde Lake and Hanover Crossing Apartments (split between 2 locations)

Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a Personal Wellness Day & Volunteer Day
• Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!*
• Housing discount opportunity
• 401(k) with company match
• Medical, Dental, and Vision insurance plans
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

*Sick time accrual amounts and policies vary by state. Please inquire with your hiring manager about your state-specific requirements.

The day-to-day: Leasing Consultants are people-centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers. Leasing Consultants may work with any of the following:

• Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
• Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations
• Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations
• Provide tours of the community in diverse weather conditions
• Ensure the quality of the community and apartment homes is ready to showcase daily
• Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
• Assist and engage with retention, resident parties, and renewals
• Collaborate with fellow team members

What you bring:

• Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
• Strong organizational and time-management skills
• Enthusiasm to empathize, collaborate, and engage with others
• Desire to improve the lives of those around you
• 1-2 years of customer service or sales experience
• Adherence to Fair Housing best practices
• Basic computer skills, including familiarity with Microsoft Suite
• Aptitude to being solution-oriented
• Rent Cafe and Yardi experience preferred
• Property Management skills/experience preferred
• High School diploma or equivalent