International Logistics Specialist

Job Description

Job Description

Job Family: Cargo Management

Job Title: International Logistics Specialist (Richmond)

Location: Richmond, VA; This position will follow a hybrid work-from-home/office model with a minimum of three days in the office weekly

Role Summary:

This position is responsible for successfully executing the Richmond International Logistics Service process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating inbound cargo, resolving logistical challenges for inbound/outbound cargo, and providing product and service information. The incumbent will report directly to the Supervisor, Service Operations.

Additional Responsibilities:

● Assist with the daily tactical processes that ensure smooth movement of high-value cargo moving in/out of North America

● Assist with customer and sales inquiries and concerns

● Troubleshoot and resolve complex issues involving cargo movement including customs, logistical, and technical challenges

● Document and update customer records based on interactions in both Sales Cloud and Service Cloud

● Develop and maintain a knowledge base of evolving products and services

Core Required Skills and Competencies:

● High level of both verbal and written communication skills

● Sound decision-making and problem-solving skills

● Adapts to change and prioritizes for high-end results

● Strong interpersonal skills

● Responsive, dependable, and follows through

● Team Player

Function-Specific Required Skills and Competencies:

● Previous experience in logistics, customer service, sales, or other related fields is a plus

● G Suite or Microsoft Office experience is required

● Customs and logistics knowledge is a plus but not required

● High level of verbal and written communication skills in both English and Spanish is preferred

Required Minimum Years Experience: 0 to 2+ function-related

Required Minimum Education: Bachelor’s Degree Preferred

Company Description

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.8 million TEU. Operating more than 220 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.

For more information, please visit

Company Description

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\n\r\nAbout Ocean Network Express (ONE)\r\n\r\nOcean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.8 million TEU. Operating more than 220 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.\r\n\r\nFor more information, please visit