Customer Experience Specialist
At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking. What You'll Do Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcomeEngage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profileInspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interestsConduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicleSupport sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyersProvide the highest level of customer service to all current and future owners Perform additional tasks as assigned to meet business needs What You'll Bring 1+ years of customer service and/or sales experience with proven track record to meet and exceed goalsPassionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentivesAbility to understand and convey business issues and technical conceptsStrong sense of team mentality and reliabilityStrong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools Ability to work evening hours, weekends, and holidays in a retail environmentValid driver’s license requiredFor roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employmentFor roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license Benefits
Compensation and Benefits
As a part-time Tesla employee, you will be eligible for:
- 401(k) with employer match
- Employee Assistance Program
- Sick and Vacation time
- Tesla Babies program
- Back-up childcare and parenting support resources
- Pet Insurance
Recommended Jobs
Plant Labor - Block I (Christiansburg, VA)
Job Description Job Description Job Summary: Responsible for accurately selecting the block/masonry products ordered by the customer and safely loading onto delivery vehicles according to esta…
Associate Director, Research Security Program
The Associate Director, Research Security Program provides program management, operational, administrative, and strategic leadership for the Office of Research Security and Export Control. This progr…
Aquatics Swim Instructor
Job Description Job Description Position Location 12001 Sunrise Valley Drive, Reston, VA 20191 This is an on-site position at Reston headquarters and Reston Association Pool sites. Your seaso…
Database Administrator, Senior
Database Administrator, Senior Position Description *Government Security Clearance Required: TS/SCI required with the ability to obtain a TS/SCI with Poly highly desired *This position is loca…
CNC Machinist (Lathe & Mill) - Direct Hire
Job Description Job Description Build What Protects the Nation Kelly is hiring an experienced CNC Machinist to support a high-precision, defense-focused manufacturing environment in Hampton…
CDL Truck Driver - OTR Drop and Hook - Fixed Pay
We are hiring Class A CDL drivers for a full-time OTR position with consistent freight, steady miles, and multiple trailer options. This position offers reliable weekly income, modern equipment, and …
Counter Drug/Transnational Organized Crime Analyst
Job Description Job Description Title: Counter Drug/Transnational Organized Crime Analyst Location: Arlington, VA Clearance: TS/SCI Responsibilities: Conduct all-source network a…
Pharmacy Technician-Cardiology
Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more t…