Part-Time Health Education Coordinator

SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House, a nonprofit substance use treatment facility in Arlington, VA is hiring a part-time Health Education Coordinator to help support the health literacy initiatives of medical and clinical staff across residential programs to help patients better understand medical, psychiatric, and medication-related instructions. The role also provides administrative support to residential programs and requires basic office skills, familiarity with medical terminology, and knowledge of clinical or laboratory procedures. This is a part-time, 20 hours a week, grant-funded, hourly position limited to 10 months.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with the Chief Nursing Officer, medical staff, and counseling staff to facilitate weekly health literacy education groups.
• Assist in updating and improving health literacy curriculum based on observed patient needs and program feedback.
• Provide individual support and coordination of health literacy services when needed.
• Deliver services to patients in NCTR residential and transitional programs, including the Phoenix Program, Phase II, Demeter House, Arlington Recovery Center, Recovery Haven, and Independence House.
• Document each patient encounter in the EHR
• Demonstrate knowledge of and commitment to patient rights and confidentiality standards.
• Serve as an advocate for patients and their families.
• Maintain positive and professional working relationships with all members of the treatment team.
• Foster collaboration among healthcare team members through effective communication, responsiveness, and participation in team-based problem solving.
• Order and maintain necessary program and office supplies.
• Coordinate and schedule collaborative meetings and program-related activities.
• Prepare and distribute meeting agendas and minutes.
• Build and maintain relationships with community stakeholders, healthcare providers, and

partner organizations.

• Continuously track and report patient progress to counseling and medical staff
• Perform additional duties as assigned.
• Maintain ethical standards including
• Abide by Program and NCTR policy and procedures.
• Abide by all licensure, CARF and contractual standards
• Continue professional growth by attending workshops, trainings and NCTR staff in-service trainings to increase skill and knowledge
• Maintain current licensure/certification including CPR, First Aid and CES, and Medication Management
• Maintain professional boundaries with staff and clients
• Perform other duties as assigned by supervisor

QUALIFICATIONS

• High school or GED diploma: required
• Bachelor's degree in related field: preferred
• Clear, articulate speaking voice with good grammar skills
• Effective communication skills for accurate, concise, and organized verbal and written communication
• Good interpersonal skills and ability to build professional relationships with providers and patients
• Ability to work effectively as a team member
• Effective organizational, time management and planning skills
• Intermediate to advanced typing/computer skills required with excellent, established skills in Microsoft Office products required (Outlook, Word, Excel, PowerPoint)

KNOWLEDGE AND SKILLS

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must have excellent computer skills. Able to use email, word processing software, and spreadsheets, in addition to software used for recordkeeping. Ability to carry out instruction and accurately document medical information.
• Strong computer aptitude, including, but not limited to use of email, HRIS timekeeping, documenting in an Electronic Medical Record (EMR)
• Ability to work and communicate with others. Strong written and verbal communication skills
• Ability to maintain appropriate boundaries with patients
• Basic multi-line telephone system operation skills
• Ability to multi-task when needed; basic working knowledge of general office equipment and administrative practices
• Ability to develop rapport with variety of patient populations
• Ability to apply organizational management skills and maintain self and resident discipline.
• Ability to prepare and maintain required documentation.
• Ability to comply with state and federal regulations regarding confidentiality.
• Verbal communication: You must be able to convey information to other support staff and medical professionals, as well as patients who visit the office.
• Active listening: The ability to listen well, allowing understanding of patients' needs and the providers’, or other medical professionals’ instructions.
• Writing: correspond in writing with other medical offices, insurance companies, and patients.
• Interpersonal skills: the ability to understand body language, and negotiate with and persuade people, helping you in your interaction with patients, doctors or other health care professionals, and colleagues.
• Organizational skills: Ability to track insurance forms, schedules, patient charts/files, and office supplies.
• Ability to multi-task and willing to learn quickly
• Ability to learn quickly
• Ability to be professional, competent, detail-oriented and self-directed
• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In the course of performing this job, one typically spends time sitting, walking, climbing stairs, standing, carrying, lifting up to 15 pounds, listening, speaking, typing, reading, and writing.

WORK ENVIRONMENT

This position works in a congregate care environment. This is an on-site direct care position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Employees may be exposed to infectious diseases/illness. Appropriate preventive measures should be taken, including being up to date with vaccinations and practicing good infection control protocols.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

National Capital Treatment & Recovery is an Equal Opportunity Employer