CUSTOMER SERVICE REP
- Will work as a bilingual Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer’s complaints/enquiries.
- Researching cases independently
- Attendance during 8 weeks training is 100% mandatory
- Expected to meet strict monthly metrics
shift: First
work hours: 11:30 AM - 8 PM
education: Bachelors Responsibilities
- You will work as a bilingual Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer’s complaints/enquiries.
- Researching cases independently
- Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers
- Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances
- Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
- Calls around 3-5 minute approximately
- Calls are back to back and sometimes a breather in between calls
- Will transfer more escalated calls to another department
- Active Listening
- Customer Relations
- Customer Service
- Years of experience: 0 years
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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