Director, Family Support Services

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOUhelp us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB

Location:Richmond, VA

Department: Family Support Services

Schedule: Monday-Friday, Full-Time, Weekends & On-Call as Needed

Clinical Status: Clinical Plus

HOW YOU’LL MAKE AN IMPACT

The Director of Family Support Services is focused on maximizing organ donation by providing education, support, and compassionate care to potential donor families. Responsible for overseeing and directing the family support services provided to families of potential organ donors. This includes planning, developing, and implementing strategies and programs to obtain donor authorization and provide emotional support during the donation process. Ensure staff are well-trained and equipped to effectively manage family interactions and support. Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOU’LL DO

• Operations: Directs the daily operations of the departments, andeffectively performs key management functions, including departmental planning, staffing, staffdevelopment and deployment of resources. Ensures that families receive timely and appropriate support, education, and guidance during the donation consent process. Works closely with hospital staff, physicians, and other OPO staff to ensure a smooth and effective donation process. Implements programs, policies, and procedures related to family support, including a smooth transition to Family Support Services. Ensures accurate and complete documentation of all interaction with families. Assesses training needs, partners with Clinical Education to develop training materials, and conducts ongoing training for Family Support Coordinators.
• People Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties. Using the established people processes (performance, development, succession, and career) to ensure that their team’s level of performance and capabilities meet current and future standards.
• Strategic Planning: Develops, implements, and drives strategies to improve family support services and donation outcomes
• Continuous Process Improvement: Oversees process improvement to donation authorization process to maximize organ donationwhere applicable and in conjunction with industry standards and federal/state laws. Continuously evaluates Family Support Services programs and oversees process improvement to increase authorization rates. Participates in quality improvement initiatives to enhance family support services and donation rates.
• Data & Reporting: Oversees the collection of data related to family support, approaches, and authorizations to identify areas for improvement.

WHAT YOU’LL BRING

Minimum Requirements:

• Bachelor’s Degree – Social Work, Nursing, Healthcare, Business, Marketing, Education, Public Relations, or Healthcare
• Valid State Driver’s License
• EIGHT (8) years – Management experience with direct reports
• FIVE (5) years – Organ Procurement Organization (OPO), Transplant Center, and/or Healthcare industry experience

Preferred Experience/Skills/Certifications:

• Master’s Degree – Social Work, Nursing, Healthcare, Business, Marketing, Education, Public Relations, or Healthcare
• Certification – Family Service Coordinator
• TEN (10) years – Management experience with direct reports
• SEVEN (7) years – Organ Procurement Organization, Transplant Center, and/or Healthcare Industry experience

Key Knowledge, Skills, & Abilities:

• Organ Donation Process Knowledge: Strong understanding of the organ donation process, brain death, and family dynamics. Understanding of medical and legal principles related to organ donation, donor evaluation, and family support.
• Communication Skills: Written, verbal, and presentation; ability to engage, inspire, and influence individuals at different levels; frequently sharing information with others while listening to and understanding their points of view; able to build consensus groups
• Strategic Thinking: Strategic planning and interfacing, especially for complex or critical issues; impact of regulatory changes on internal processes and products; clear comprehensive understanding of the link between function and strategy.
• Research, Analytical, Critical Thinking, and Problem Resolution Skills: Able to think through and solve problems step-by-step; leads thorough analysis with appropriate attention to detail and the big picture including review of impact at multiple levels of the system; able to look beyond the obvious and dig deeper for the best solution; able to follow somewhat generally defined procedures; problems may be common and at times somewhat complex
• Decision Making: Makes appropriate decisions regarding the educational needs for each hospital to ensure compliance in the referral of all deaths in a timely manner; decisions are made frequently as strategy and initiatives of each hospital change (e.g., specific education efforts and follow-up).
• Relationship Management: Able to build and sustain partnerships within company (across departments/functions) as well as outside the organization to achieve common goals and outcomes (ie., internal and external relationships with staff, hospital and community leaders).
• People Development: Actively engages in talent management practices (selection, promotion, development, and engagement) to cultivate a workforce that is well aligned with current and emerging talent needs.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity,collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally.

Here’s how we support YOU:

• Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position, tenure, and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard + 2 floating)
• Flexible Work Program- For approved roles,how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate, dedicated professionals.

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $115,356 - $153,808*

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $115,356hourly (entry level qualifications to $153,808hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.