Electro-Mechanical Packaging Systems Service Specialist

Electro-Mechanical Packaging Systems Service Specialist

Where: Hopewell, VA 23860 (Hybrid remote) | Type: Full-time | Pay: $55,000–$80,000

Make an impact from day one

Support customers that rely on industrial packaging equipment to keep their operations moving. In this role, you’ll provide both on-site and remote service, traveling 70–80% as requests come in. You’ll be the trusted expert who restores uptime, educates operators, and documents every step.

Your core responsibilities

• Maintenance & Repairs: Perform preventive maintenance, troubleshoot faults, and replace components to meet safety and performance standards.
• Technical Support: Respond to tickets quickly—remotely when possible, on-site when needed—providing clear, actionable guidance.
• Documentation: Log service activities, parts usage, and issue trends to support continuous improvement.
• Customer Success: Explain repair timelines and best practices; share preventative maintenance tips to reduce future downtime.
• Safety & Compliance: Follow company procedures, industry standards, and manufacturer specifications.
• Teamwork: Partner with peers on complex diagnoses and help train less-experienced technicians.

What sets you up for success

• High School Diploma or related technical certificate/degree.
• Minimum 3 years in equipment repair or maintenance, with 3 years of manufacturing experience required.
• Proficiency with tools, diagnostic software, and electrical systems; strong problem-solving skills.
• Confident communicator who manages priorities independently.

Physical demands

• Lift 35+ pounds and stand for long periods.
• Comfort working in tight spaces, at heights, and outdoors when necessary.

Preferred qualifications

• Electrical systems certification.
• Experience with PLCs, relays, and mechanical systems.
• Background as a field service technician or similar.

Compensation, schedule, and benefits

• Salary range: $55,000–$80,000 annually.
• 8-hour shifts; extended hours and some weekends as needed.
• 401(k) matching, health insurance, paid time off.

Work location and travel

• Hybrid remote role based in Hopewell, VA 23860.
• Reliable commute to Hopewell is required; relocation before start is preferred.
• Travel 70–80% depending on customer requests.

We’re open to all backgrounds

We encourage individuals with criminal records to apply.