Software Applications Support Manager

: Posting Summary Working Title Software Applications Support Manager Role Title Information Technology Specialist II Role Code 39112-SW FLSA Nonexempt Pay Band 05 Position Number 27600059 Agency Southside Va Community College Division Southside Va Community College (Div) Work Location Brunswick - 025 Hiring Range Minimum $56051, commensurate with experience and education Emergency/Essential Personnel No EEO Category C-Technician Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs-Yes Does this position have a bilingual or multilingual skill requirement or preference?No Work Schedule Monday through Friday, 8:00 a.m. to 4:30 p.m.; may vary slightly as needed Work Location: Keysville, VA / Alberta, VA -home campus with consideration of the chosen candidate's preference This position offers telework but is not a fully remote role, and telework is limited. Sensitive Position No Thank you for considering employment with Southside Virginia Community College (SVCC). We are committed to attracting and retaining a workforce that contributes to our continued recognition as a Great College to Work For by the Chronicle of Higher Education —an honor we have received for 12 years, including placement on the Honor Roll for seven of those years. Dedicated to academic excellence, SVCC offers a wide range of occupational, technical, and university-transfer programs designed to meet the diverse needs of our students. We are committed to providing a world-class education within a supportive, caring, and student-centered environment, and we strive to ensure equal educational opportunity for all. Founded in 1970, SVCC is one of 23 institutions within the Virginia Community College System. We are a comprehensive, public, two-year college serving approximately 183,000 residents across the counties of Brunswick, Charlotte, Cumberland, Greensville, Lunenburg, Mecklenburg, Nottoway, Prince Edward, and parts of Buckingham and Halifax, as well as the city of Emporia. Our service region—the largest in the state—covers roughly 4,200 square miles. The college maintains an Extension Campus in Keysville, VA, along with five Educational Centers distributed throughout the region. SVCC is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award associate degrees. SVCC is located in a scenic rural setting characterized by rolling hills, pine and hardwood forests, and expansive farmland. The area offers convenient access to several nearby metropolitan centers, including Richmond, Virginia—the state capital—as well as Raleigh, North Carolina, and Lynchburg, Virginia. Known for its natural beauty, the region features two renowned lakes, Lake Gaston and Kerr Lake, along with numerous state and national parks that provide ample opportunities for recreation, such as fishing, boating, water skiing, jet skiing, hiking, horseback riding, picnicking, and relaxation. In addition to outdoor activities, the area supports a variety of sports, including baseball, softball, and soccer, as well as several beautiful golf courses. Cultural offerings abound, with local theaters and arts councils presenting concerts, plays, and live entertainment. The community also hosts a wide range of festivals throughout the year. Interested in becoming a member of a great team at Southside Virginia Community College? Join us as our next Software Applications Support Manager and become a vital force behind the technology that drives student success, supports faculty innovation, and strengthens institutional excellence. Southside Virginia Community College is seeking a Software Applications Support Manager. The successful candidate will serve as the college's Software Applications Support Manager. This position reports to the Chief Information Officer. Thre work Location is either Keysville, VA / Alberta, VA -home campus with consideration of the chosen candidate's preference Core Responsibilities include:

• Provide leadership to staff through clear expectations, ongoing feedback, skills development, and performance evaluations in accordance with established planning systems and deadlines
• Safety issues are reviewed and communicated to assure a safe and healthy workplace
• Provide backup to support staff as needed
• Represent SVCC in VCCS meetings, workgroups, and teleconferences; disseminate relevant information to college stakeholders.
• Lead application support staff and coordinate interdepartmental collaboration to ensure smooth and efficient use of enterprise system s
• Develop business processes, verify outcome, and document
• Provide functional support to Admissions and Records Office
• Input and maintain values of semester and/or annual table maintenance upkeep in SIS by input other table setup as needed; verify setup, test and document; run necessary processes to close out semester in SIS; run mass term activation and discontinuation before registration begins; and responsible for NSC reporting.
• Provide functional support to Workforce Development Office by Input calendars and provide business process guidance. Responsible for assisting with troubleshooting any problems that may arise on the academic network, assisting with applying patches and/or upgrades to server(s) in the academic environment, assisting in the preparation, and assisting with evaluating the procedural manuals
• Ensure data integrity through testing, queries, and reporting. Develop and modify reports using SQL, SAS, SQR, and BI Publisher. Support Communication Generation processes including letters, checklists, and HPT messages
• Participate in testing of patches and fixes that are released
• Develop queries and reports to end user specifications by using SQL, SAS, SQR, PeopleSoft Query and BI Publisher. Modify current SQR reports if needed
• Create Communication Generation Letters, Checklists, Comments, and the HPT Message Center
• Act as customer liaison for the college
• Coordinate and deliver end-user training and functional support for college-wide software applications
• Manage and provide Tier I/II help desk support for Enterprise Applications. Assist students and staff with troubleshooting and access issues across platforms such as SIS, HRMS, AIS, Navigate, and others
• Maintain pages on college's website for MySVCC helpdesk and other required pages
• Provide workarounds for end users until permanent solutions can be found
• Manage multiple EMPLIDs using VCCS tools, coordinate with partner colleges for resolution, and actively participate in the statewide EMPLID workgroup
• Serve as security officer for SVCC and VCCS applications. Manage user access, document security roles, perform scheduled audits, and coordinate with eVA and system administrators as needed
• Responsible for legal compliance, system performance, long-range planning, process documentation, internal auditing, and budgeting
• Support enterprise application maintenance, including software upgrades, patches, and testing. Collaborate with network staff and stay updated on VCCS requirements
• Ensures data integrity and security by coordinating tests and running reports

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Requires extensive working knowledge of application analysis and programming techniques
• Knowledge of high-level programming languages, databases, and development tools (especially in SQL, and PeopleSoft People Tools)
• Advanced knowledge of personal computers, operating systems, and desktop computer applications including Microsoft and Google product suites and VCCS Enterprise Applications
• Ability to analyze complex business processes, interpret users' needs, and evaluate alternative solutions
• Ability to understand program coding and logically apply it
• Ability to develop complex computer applications to meet functional requirements of business processes (preferably in PeopleSoft student administration)
• Ability to troubleshoot and debug complex programs quickly
• Ability to handle multiple, complex programs simultaneously while meeting day-to-day needs and periodic deadlines
• Ability to work independently without direct supervision
• Ability to provide periodic updates and progress reports to supervisor in written and oral formats for yourself and subordinates assigned who report to you
• Ability to provide leadership and training to less experienced personnel
• Ability to communicate effectively at a technical and also end-user level both orally and in writing
• Ability to develop procedures and written documentation for complex information systems
• Knowledge of LANs and TCP/IP
• Requires considerable experience and training in working with Enterprise software and cloud solutions
• Requires experience in supervision and the ability to train staff

Additional Considerations

• Associate's degree in Information Technology or related field
• Completion of post-secondary coursework in computer science, information management or a related discipline is highly preferred.
• Career Readiness Certificate
• Knowledge of business processes and administrative functions in a large educational environment preferred
• Considerable Community College work experience preferred

Operation of a State Vehicle Yes Supervises Employees Yes Required Travel For training/conferences and between campuses when needed Posting Detail Information Posting Number CLS_3809P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 06/02/2025 Job Close Date 07/07/2025 Open Until Filled Yes Agency Website Contact Name Jennifer Davis Email [email protected] Phone Number 434-949-1048 Special Instructions to Applicants This position will remain open until filled. For initial consideration, please submit a completed state application by Monday, June 16, 2025, as the first review of applications will begin on the next business date. Applications submitted after this date are not guaranteed review but may be considered if the first review period is extended. This is a full time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to (434) 949-0708. Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your VCCS applicant portal account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at SVCC does not discriminate on the basis of race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005. Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.