Community Manager

Job Description

Job Description

Job Title: Community Manager Employment Status: Full-Time, Non-Exempt

Department: Multifamily Housing Regular hours: M-F, 8:30 – 5:00

Reports to: Client Results Manager - Multifamily

SUMMARY

The Community Manager’s role is to ensure optimal performance of one or more multifamily apartment communities to achieve the Company’s mission to make a positive impact in the lives of others while also growing the business profitably. The Community Manager supervises other employees and directs the work of subcontractors.

ESSENTIAL FUNCTIONS

1. Responsible for hiring, training, evaluating, and scheduling assigned community employees.
2. Supervises maintenance staff to ensure property is clean, safe and in good working order.
3. Supervises subcontractors performing activities at property(ies).
4. Recommends appropriate staffing levels to ensure tenant / client commitments.
5. Implements the Employee Handbook on a fair and consistent basis.
6. Implements Community Manager Handbook.
7. Manages property(ies) according to budget.
8. Manages placement of qualified tenants in the property including marketing and underwriting.
9. Shows property to prospective tenants.
10. Ensures tenants comply with lease agreement. Takes appropriate action(s) if lease is not being followed.
11. Oversees all rent collection and lease compliance activities.
12. Responds to Tenant requests in a timely and respectful manner.
13. Prepares Work Orders.
14. Updates Propertyware when tenants move in and out.
15. Prepares and maintains Weekly Inventory Report.
16. Provides accurate financial reporting for property owner(s)
17. Oversees Move Outs – contacts utility companies, inspects unit, assesses damage, deducts damage from security deposit, obtains subcontractors, assigns techs to perform work, hires cleaner, etc.
18. Reviews subcontractor invoices and forwards to accounting.
19. Communicates with leasing agents to coordinate move ins.
20. Completes Fair Housing Laws training every 2 years.
21. Works in office, must be able to walk property and units, up and down stairs. Normal senses required. Frequent computer and phone use. Lifts up to 50 pounds unassisted on a frequent basis.
22. Maintains excellent attendance to ensure responsibilities are met. Normal work week is Monday through Friday, with occasional hours in evenings, weekends and holidays.

ADDITIONAL FUNCTIONS

1. 1. Performs maintenance functions on occasion when necessary.
   2. Completes other duties as assigned or required.
   3. Project Oversight: Manage capital improvement projects from initial scope design to final inspection.
   4. Budget Management: Draft accurate cost estimates, track expenditures, and minimize budget overruns.
   5. Vendor Management: Source, vet, negotiate contracts with, and supervise third-party contractors and vendors.
   6. Timeline Enforcement: Establish detailed project schedules and monitor milestones to ensure on-time delivery.
   7. Quality Control: Conduct regular site visits to inspect workmanship and enforce safety protocols

MINIMUM REQUIRMENTS

• 2 or more years of management and / or hospitality experience
• 2 or more years of customer service experience required.
• College degree or equivalent knowledge and experience
• Ability to communicate with a diverse clientele – good oral, interpersonal, and written skills
• Demonstrated problem solving ability
• Detail-oriented with strong organizational skills
• Proficiency with Microsoft Office – Word, Excel, and exposure to record keeping software
• Bilingual - Spanish highly desirable