Onsite Community Manager

Who we are:
At NRP, we are dedicated to exceeding customer expectations through our commitment to excellent service, expertise, and a culture that values integrity and high ethical standards. We believe in the strength of our human resources and prioritize recruiting and retaining top talent. With a focus on customer satisfaction, we foster a friendly yet competitive environment, guided by principles of abundance and mutual success. Our vision is to establish NRP as the leading property management company, recognized for exceptional service, while our mission revolves around delivering service excellence, maintaining superior product quality, and driving value through our exceptional associates and customer-centric approach.

Summary:

The ideal candidate will have experience leading a team and managing the daily operations of a community association. The Onsite Manager is responsible for supervising all aspects of the community association's operations. The Manager will be the primary point of contact for service providers, board members, committee members, and staff at the corporate office.

Tasks and Responsibilities:

• Oversee the general operations of the condominium association, including staff and contracted service providers.
• Communicate regularly with the Board regarding community issues.
• Enforce the Association's Rules and Regulations as outlined in the governing documents.
• Prepare or oversee the preparation of notices and meeting packets for all Association and Board meetings in a timely manner.
• Attend monthly Board Meetings, Annual Meetings, and any Special Meetings as contracted.
• Prepare RFPs and secure proposals related to day-to-day operations; provide recommendations to the Board.
• Ensure the accuracy of records for each unit/lot.
• Assist in preparing the annual budget and updating reserve study projects.
• Approve all expenditures and seek Board approval for expenditures above the predetermined threshold.
• Respond to owner inquiries and requests promptly according to company standards.
• Manage the decision-making process effectively, working towards both short- and long-term objectives for the association.
• Handle after-hours emergency calls as needed.

Skills and Experience Requirements:

• Associate Degree or higher.
• 2+ years of association management experience (Preferred).
• CMCA, AMS, or PCAM certification (Preferred).
• Advanced knowledge of Microsoft Office, including Excel and Word.
• Effective written and verbal communication skills.
• Action-oriented, results-driven, and enthusiastic.
• Ability to deliver superior customer service.
• Knowledge of the community association inspection process.
• Understanding the role of the association board of directors and effective communication with association members.
• Proficient in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficient in conflict resolution techniques.
• Ability to foster a positive work culture in line with NRP's values and beliefs.
• Strong time management and organizational skills.
• Excellent leadership and people skills.