Senior Voice Engineer
Job Title: Senior Voice Engineer
Location: Arlington, VA
Type: Contract
Contractor Work Model: Hybrid – onsite and remote
Responsibilities
- Configure, test, deploy, maintain, and troubleshoot cloud and on-premise telecom solutions and services
- Monitor system performance and call quality, leading efforts to resolve performance issues
- Integrate third-party applications with Teams Phone, Five9, and other County voice services
- Assess impacts and risks of scheduled and unplanned service updates and alerts
- Serve as a technical subject matter expert for large technical initiatives
- Provide Tier 3 response and support for complex service impacting incidents and problems
- Work closely with internal staff (security, network, AD) and managed service providers for solution implementation and issue resolution
- Recommend, evaluate, develop, and implement new products to enhance service offerings
- Lead the implementation of changes to existing solutions
- Review and approve technical changes submitted through the formal change management process
- Contribute to the development of long-term strategy
- 10+ years of telecommunications and networking experience with PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
- Direct experience with Cisco Call Manager and Teams Phone
- Preference for experience with Five9 or similar CCaaS product
- Experience working in federal, state, or local government environments
- Excellent troubleshooting and analytical skills
- Strong collaboration and communication skills
Recommended Jobs
CDL A Local Truck Driver
Up to $7,500 Sign On Bonus If your skills, experience, and qualifications match those in this job overview, do not delay your application. Job Summary: Sysco has immediate job openings for d…
Family Medicine Physician |M-F, No Nights, Weekends, or Call
Job Description Job Description Description: We're hiring a Family Medicine Physician for an outpatient primary care opportunity in Richmond, Virginia. This position offers a predictable weekday…
DevSecOps Environment Engineer, TS/SCI REQUIRED
DevSecOps Environment Engineer, TS/SCI REQUIRED Position Description CGI Federal has an exciting opportunity for a DevSecOps Environment Engineer within our Intel sector advancing the national s…
Sr. Tax Accountant
Sr. Tax Accountant Location: Richmond, VA, 23229 Country: United States Salary: $80000-$100000 Start Date: Description: About the job We provide tax compliance and planning serv…
Automotive Technician
Job Description Job Description Duncan Suzuki Used Cars Located at 1001 E Main St Pulaski Va. is a family-owned organization that began in 1955. We take enormous pride in serving our community, a…
Intelligence Analyst II-306321/A
The Senior Intelligence Analyst II – Tactical Analysis and Operations Support conducts all-source tactical intelligence analysis of threat environments, using both classified and open-source reportin…
Assistant Managing Partner
The Assistant Managing Partner at Tacombi is a key operational leader and hospitality ambassador. You support the Managing Partner in driving business success, ensuring operational excellence, and fo…
Receiver- Student Center - Hampton University
Overview: Are you detail-oriented and organized with a commitment to quality and efficiency? We’re looking for a dependable Receiver to play a crucial role in the smooth operation of our dining serv…
Draft Beer Service Tech
Job Description Job Description CAREER in BEER? WE WANT TO SPEAK TO YOU! - Nights and weekends off? Check! - Learning from the very best in the beer industry? Check! - Visiting great bars and …
Remote Booking & Scheduling Representative - Work From Home | No Experience Needed
Are you passionate about travel and creating memorable experiences for others? Join our team as a Dream Vacation Designer and assist clients in planning exceptional trips. This remote role is intende…