IT Client Services Manager

We are looking for a passionate leader to serve as a key liaison and influencer between Corporate IT support and our site business this role you will be leading a diverse team of systems engineers site IT support specialists and helpdesk to ensure we deliver world-class IT support to our customers.

YOUR MISSION

Site IT Service Delivery & Operations Support

• Manage and oversee all personnel and functions related to IT Infrastructure Support: IT Helpdesk Incident. Management and Request Fulfillment as it relates to quality performance and risk by setting or refining process procedure policy and standards.
• Manage all day-to-day IT Support activities ensuring the integrity security and high availability of services for our clients user population.
• Provide leadership to leverage technologies processes and disciplines for delivery of best-in-class methods.
• Readily recognizes system deficiencies recommends and implements effective solutions.
• Collaborate with the other IT Managers defining overall goals of the IT department including short and long-term planning.
• Assist the IT staff deploying maintaining and supporting hardware and software.
• Project Management - prepare project proposals scope and budgets; monitors project timelines and milestones. Works closely with IT team project teams vendors and outside contacts to ensure timely and efficient completion of projects.

Leadership Development & Talent Management

• Experience providing feedback on performance toward goals.
• Experience coaching mentoring and developing team members.
• Ability to proactively identify and remove obstacles or barriers on behalf of the team.
• Ability to take ownership of projects and deliver while mentoring and helping team.
• Demonstrated experience influencing across a complex global matrix organization.

Functional Expertise

• Skilled with providing hands-on user support to both onsite and remote associates in an office and plant manufacturing environment.
• Must be approachable and foster a climate of trust and respect in the organization.
• As a driver of change you will identify opportunities to streamline and refine processes aligned to our business objectives.

Qualifications

ARE YOU THE ONE

Our future leader will have a track record of metric driven achievements.

• Bachelors degree and 8 years of related experience leading and managing a Service Desk function.

• 3 years experience formally or informally directing other team members.

• Passion for delivering high quality IT services with a continuous improvement mindset.

• Experience deploying and supporting Microsoft 365 systems and services.

• Collaborator with Problem Solving Can-do Mindset and a client centric focus.

• Experience with MS Office 365.

• ITIL Foundations V4.

• 3 years of experience in a major IT Service Management Platform preferably ServiceNow.

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Benefits

• Medical Dental Vision and Prescription Drug Coverage
• Spending accounts (HSA Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.

The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail

Required Experience:

Manager