Enterprise Customer Service Representative

Are you ready to be a big part of something big?

At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!

What We Offer

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do

The Marketplace VIP Customer Service Representative is responsible for delivering top-notch service to VIP and Enterprise marketplace dealers in both the Rec and Commercial industries. This position works closely with sales teams to set up, care for and retain dealer clients.

• Own customer resolution and ensure prompt and sufficient resolution
• Partner with the implementation team on the setup of select dealer accounts.
• Respond to account change requests
• Overall care and maintenance of all dealers and clients, from inception to retention
• Analyze, troubleshoot, provide recommendations, and solve customer concerns related to and/or affecting their advertising
• Case management / resolution
• Sales support
• Deliver exceptional customer service through outbound service calls and emails
• Research and resolve customer and consumer concerns
• Occasional travel for trade shows, conferences or related events

What We’re Looking For

• High school diploma or equivalent level of education
• 0-2 years of experience in customer service preferred
• Strong computer literacy and knowledge of computer software, such as Microsoft Office, Excel and Google Suite
• Exceptional interpersonal skills and superior customer service
• Effective communication skills, both verbal and written, to internal and external customers
• Strong analytical, time management and organizational skills
• Ability to collaborate and work across teams and departments and to think quickly, providing customers with solutions in a prompt manner
• Capacity to handle multiple tasks and re-prioritize as needed within a fast paced environment

So come and join our team - because every role is a big role in our plans to go big.

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.